Not Receiving Rewards, Any support?

Hello forum. Not sure if I will get assistance but here goes.

I have been a member of Rewards for many years and things used to work. However since dating back to January 2016 I have not received points for anything expect (pointless) surveys.

I have made around $450 worth of eligible preorders and purchases, completed several tasks for Battlefield 1, Overwatch and most recently purchases in World of Tanks under various promotions and have yet to receive any rewards points.

Whats going on? Hopefully I can get some help, but if not...there is always Twitter.

Thanks,



:)

 

Not receiving any rewards

Hello XxDEMOxX Plank,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.

If you are asking about our program (Xbox Live Rewards), we see that your join by date and activity indicates that you may not be aware of current program changes, such as MyVIP, which began in 2014. Currently, you can earn Xbox Live Rewards Credit in two
ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

 

Not receiving any rewards

not sure why but I'm not receiving any form of rewards on my Microsoft rewards account and have purchased a few games and DLC and have always really upped my Xbox Live.

 

Hello Jureidini,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

Since your purchase of in-game consumables for the FREEdom offer was only 29.99, it did not complete that offer automatically, since it requires 30 USD in spending. We will adjust your account for the missing cent. You should see the Credits pending for
your December FREE pass offer completion by the end of next week.

We do not award achievements unless as part of a special offer.