Not receiving rewards and banned for defending against racism

So Halo brings out a Black history month skin and all the racists come out with derogatory comments in my defence as a Black Jamaican man I explain to educate don't hate as I'm old enough to know things like no blacks no Irish no dogs amongst other racism we experience and I get banned not the racists, then to further my issues I on a 26 week Xbox game pass streak and I haven't received the reward points started each week I have photo and video evidence of the ban the comments and the not receiving rewards issue but they haven't done nothing about it just take my money each month for a service which isn't provided them ban me and they'd no support or helpline the money I've spent on Xbox over the years you need to come better and sort this or I'm posting the footage emails message Tec everywhere from YouTube to twitch Instagram etc you had 26 weeks to do something I've been patience but after they banned me for speaking out against racism enough is enough

:)