Not receiving reward credits

Discus and support Not receiving reward credits in XBoX Rewards & Social to solve the problem; Hi, I have not received any rewards credits since May 24. This includes mission rewards and VIP rewards credits. 6855b7ff-015d-4221-a99c-2c9b0927294a Discussion in 'XBoX Rewards & Social' started by ratnamaze, Jul 5, 2017.

  1. ratnamaze
    ratnamaze Guest

    Not receiving reward credits


    Hi, I have not received any rewards credits since May 24. This includes mission rewards and VIP rewards credits.

    :)
     
    ratnamaze, Jul 5, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    not receiving rewards credits

    Hello ratnamaze,

    Apologies for the inconvenience. We have determined why this occurred, and have corrected the issue. You should see proper recognition for both these offers shortly.
     
    XBLRewards8, Jul 5, 2017
    #2
  3. SuperrealCorpse
    SuperrealCorpse Guest
    Not receiving reward credits

    over the last year I've only received 1,000 credits even after buying multiple games and pre ordering a few too.

    Need some help with this.
     
    SuperrealCorpse, Jul 5, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Not receiving reward credits

    Hello ratnamaze,

    From our Terms and Conditions:

    E. Rewards Credits Restrictions

    1. Program Limit: The maximum number of Rewards Credits a participant can earn in a Program Year (July 1 to June 30) is 500,000.

    Since your Credit amount last program year (July 2016 - June 2017) was above this amount, you were not earning Credits recently. Since the program year just refreshed, you should start seeing Credits again for your purchases.
     
    XBLRewards8, Jul 6, 2017
    #4
  5. Smwutches Win User

    never receive my rewards

    In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. As of July 1, 2014, there are no offers to receive credits for renewing
    gold. There are generally no offers to receive credits just for playing.

    Using Bing will only rewards points on the Microsoft Rewards program, not the Xbox rewards program.
  6. Smwutches Win User

    Didn't receive $50 gift card or proper amount of rewards points for Xbox One S order

    Since the gift card would be an offer from microsoftstore.com you would need to contact their customer support for assistance.

    As far as the rewards credits, there are 2 different offers. Only those who received an email for the 50,000 credits or the offer showed on their Rewards page will receive the 50,000 credits. Everyone else would receive the 30,000. but you would need to
    post in the Xbox Rewards Questions forum for assistance with Rewards program offers.
  7. Smwutches Win User

    Still haven't gotten my rewards points for Recore or Gears of war 4

    For help with the Rewards program, you'll want to post in the Rewards program forum. There were no offers to receive credits for preordering Recore digitally. If you preordered it as a physical disc from microsoftstore.com and did not receive the credits,
    Rewards support will have to look into it.

    Gears credits would depend on when you preordered it and if it was preordered digitally or physically.
  8. Smwutches Win User

    Créditos em dinheiro virtual

    Gamerscore is not the same as Rewards credits. It has no monetary value and cannot be used to make purchases. In order to receive rewards credits, you need to complete offers listed on the Missions page of the Rewards site.
  9. Smwutches Win User

    To Reward Team

    Microsoft points were discontinued in 2013. At that time the rewards program started awarded rewards credits. In order to receive credits, your purchases either have to be eligible for a specific offer on the Rewards site at the time, or you need at least
    1 star level in order to receive VIP rebates. Are there any specific offers you're looking for credits from?
Thema:

Not receiving reward credits

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