Not receiving reward credit

hi,

My gamer tag is

My email address is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

I have a feeling my VIP credit is incorrect,

I have purchased numerous games from the store but not being credited with credit points.

Please help

:)

 

not receiving rewards credits

Hello ratnamaze,

Apologies for the inconvenience. We have determined why this occurred, and have corrected the issue. You should see proper recognition for both these offers shortly.

 

Not receiving reward credits

over the last year I've only received 1,000 credits even after buying multiple games and pre ordering a few too.

Need some help with this.

 

Hello akheey,

You registered as a US region Rewards member. Therefore, we are only tracking and Rewarding purchases made in USD. Since your purchases were made in a different regional currency, they were not eligible for Rewards.

If you wish to continue with Rewards in your current Microsoft Account region and create a new account to Reward your Microsoft Account regional currency, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old
account to your new one.