Not receiving points

I've bought several games, some on the xbox and some on the website, and I've never received any points for them. Are they not doing that anymore? Is there something wrong with my account? What do I need to do to fix it?

:)

 

Not receiving points

Hello over the last few months I have bought a few games and rented some movies off xbox live. I checked my xbox rewards account today and the only points I have earned was from a survey I took back in September.

 

Not receiving points

Hello Annihilator 188,

From our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

This is why your November purchases were only recently Rewarded.

 

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

 

Hello Jifener,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ . For example, your purchase of Fallout 4 for the April offer, Obsessious.

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016.