Not receiving points

Hello over the last few months I have bought a few games and rented some movies off xbox live. I checked my xbox rewards account today and the only points I have earned was from a survey I took back in September.

:)

 

Not receiving points

Hello Annihilator 188,

From our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

This is why your November purchases were only recently Rewarded.

 

Not receiving points

Hello,

In mid-October I spent about $100.84 CAD + tax so a total of $113.95 CAD on all the DLC of Mass Effect 1/2/3. I have waited so see if it updates since and now it is the beginning of December and no points have been added to my account at all. Can you please
look into this so that I can receive the points I should be getting?

I also purchased around 3 weeks ago the Dark Souls III Season pass for $29.99 + tax for a total of $33.90 CAD and do not have this yet either.

Therefore the grand total comes to $147.85 that I have not received points for.

Thank you for your help.

 

Hello TruthfulHitman,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).