Not receiving my rewards points

In order for support to check into your account, you will need to post in the support section of this forum. Reference numbers are only used by phone and chat support and should not be posted on the forums.

Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. You can see how much you need to spend for each star
level at http://rewards.xbox.com/terms-and-conditions

thank you when I was talking to the gym this morning he's the one who told me to set it up like this

As of July 1, 2014, there are no offers to receive credits for purchasing/renewing gold. Subscriptions do not count towards VIP.

Hardware only earns credits if there is a specific offer available when you make the purchase.

The rewards program does not deposit credits unless you have at least 1,000 or more. At 1,000 you can request a deposit and they would be deposited on the date listed when you make the request or you would have to wait until you have at least 5,000 pending
and they are automatically scheduled for a deposit.

Hello regordete53,

We responded to your post at (https://forums.xbox.com/en-US/thread/6de275b5-47e2-458c-9c1a-423bfe0326fe). We cannot deposit in Rewards Credits. We deposit in your currency
type, which is MXN.

Hello DLIVR12URSUKOLE,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Furthermore, the X1 to X1S console upgrade offer we selected you for was only from October to December. Since you only purchased at the end of February, your purchase was not eligible, as it was not within the offer period.