Not receiving my reward points. How can I get this fixed?

I recently upgraded to gold but my rewards account wasn't recognizing it. So I haven't received points or credit for anything I've been doing for about a week. So, I contacted Xbox Live Rewards and they said there is a problem with my live account itself
that needs fixed first before they can fix my rewards. They did not know what nor say anything else besides that.

And and I have yet to receive my 15000 reward points for pre-ordering three of the available games for that mission or any of my other free to play missions for this month so please fix it

Hello Stubedoo54, My name is oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We do not work for Microsoft and do not have access to any user accounts.

That's correct, you do not receive reward points for purchasing game add-ons. You will only receive reward points for purchasing full games.

In the case of Avatar Frontiers of Pandora, the game was released on March 25, 2023. If you purchased the game before March 25, you may have received reward points. However, if you purchased the game after March 25, you will not receive reward points.

In the case of Destiny 2 Lightfall, the game will be released on August 24, 2023. If you purchase the game before August 24, you may receive reward points. However, if you purchase the game after August 24, you will not receive reward points.

If you want to make sure you receive reward points for purchasing a game, you can check the Xbox rewards page before making your purchase. The rewards page will display all games that award reward points.

Here are some tips to get reward points for purchasing games:

Buy new and popular games. New, popular games typically award more reward points than older or less popular games.

Buy games on the Xbox Store. Games purchased from the Xbox Store earn more reward points than games purchased from other stores.

Buy games with an Xbox Game Pass subscription. Games purchased with an Xbox Game Pass subscription also earn reward points.

I hope this information is helpful to you.

Merry christmas.

Sincerely,
Oskayra.

1 - The netflix points are awarded after trial is completed

2 - Make your very first Xbox LIVE Marketplace purchase and pick up 100 Microsoft Points. (it has to be the first thing you ever bought)

How do I know whether my Rewards Points have been deposited to my account?

A. Log in to Xbox LIVE Rewards to see a summary of your pending, awarded and bonus points on the MyRewards page. You can review these just like any other statement. You will also receive a monthly Rewards statement via email, showing you what you've earned
and how many points have been deposited into your Xbox LIVE account. So be sure to provide us your accurate email address so we can notify you when your Rewards Points are ready to spend. You can also look for Rewards Points deposits in your Microsoft Billing
Points activity area.

Hi it can take a while for rewards to be received for example I received my points 6 after completing the first punch card, I am certain they will arrive in time.