Not receiving my reward credits

Discus and support Not receiving my reward credits in XBoX Rewards & Social to solve the problem; it's been 4 months and my reward points still have not been deposited. I want to know why and when will I get my credits. This is ridiculous.... Discussion in 'XBoX Rewards & Social' started by ccookstl28, Jun 1, 2018.

  1. ccookstl28
    ccookstl28 Guest

    Not receiving my reward credits


    it's been 4 months and my reward points still have not been deposited. I want to know why and when will I get my credits. This is ridiculous.

    :)
     
    ccookstl28, Jun 1, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Not receiving my rewards credits

    Hello ImperialFist66,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Jun 1, 2018
    #2
  3. ImperialFist66
    ImperialFist66 Guest
    Not receiving my rewards credits

    I have not received any of my Xbox rewards credits, and my billing info is correct. How can I get those reward credits deposited?
     
    ImperialFist66, Jun 1, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Not receiving my reward credits

    Hello ccookstl28,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Jun 1, 2018
    #4
  5. XBLRewards8 Win User

    Not received my reward credits

    Hello NFUfan2001,

    We perform deposits during the middle and end of the month. Since you did not request your deposit in time for the middle of the month deposit, it will be a part of the end of month deposit.
  6. XBLRewards8 Win User

    Not receiving my reward credits

    Hello ccookstl28,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  7. XBLRewards8 Win User

    Not receiving my rewards credits

    Hello ImperialFist66,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  8. XBLRewards8 Win User

    No Rewards Credits after Purchase based on Microsoft Email - Tom Clancy's Ghost Recon Wildlands

    Hello HamperedSolid5,

    From the FAQ for that offer:

    When will I receive my Rewards Credits?

    Your Rewards Credits should appear as pending within 15 days of your game’s shipping date.
  9. Smwutches Win User

    never receive my rewards

    In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. As of July 1, 2014, there are no offers to receive credits for renewing
    gold. There are generally no offers to receive credits just for playing.

    Using Bing will only rewards points on the Microsoft Rewards program, not the Xbox rewards program.
Thema:

Not receiving my reward credits

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