Not Receiving Game/Party Invites after multiple Support contacts.

Driftwize · Mar 12, 2017

Not Receiving Game/Party Invites after multiple Support contacts.

Have tried every troubleshoot possible (Hard Reset, Clear Mac, Delete and Re-Download Account, Wipe Console [you name it i've done it] multiple times daily since december, all of my notification settings are set to On, and all of my privacy is set to adult.

i can confirm it is not my xbox as my other accounts i have on there receive the invites with no problems at all, and i have also tried my account on a friends xbox and i still dont receive them.

:)

Driftwize · Mar 12, 2017

Not receiving party/game invites after multiple support contacts i have been sent here.

Not Receiving Game/Party Invites after multiple Support contacts.

Have tried every troubleshoot possible (Hard Reset, Clear Mac, Delete and Re-Download Account, Wipe Console [you name it i've done it] multiple times daily since december, all of my notification settings are set to On, and all of my privacy is set to adult.

i can confirm it is not my xbox as my other accounts i have on there receive the invites with no problems at all, and i have also tried my account on a friends xbox and i still dont receive them.

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GnarlyManx59364 · Mar 12, 2017

Can talk/text friends...Can't accept invites and invites aren't received

Trying to join a friend's party. He is sending invites and I'm not receiving them. I sent him multiple invites and he did not receive them.

The NAT is open.

Driftwize · Mar 13, 2017

Also, i was told by support that someone here would definitely be able to fix this problem and it wouldn't be permanent, would appreciate any help!

Misses Quinzel · Mar 14, 2017

Hey, Korda!

The first thing I was going to suggest was trying to move around your network devices to try to ensure that your console has a better connection, but you've blocked that with the friend's console! Well, darn.

I also see that your account isn't flagged as preview, so I don't believe that would factor in here.

Is this only happening with Party or game invites? Or do you not see notifications for achievements or messages as well?

Let me know, and from there we can see what our next steps are. I want to make sure I have everything covered before that.

I look forward to working with you on this!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Driftwize · Mar 14, 2017

Thank you for the reply, i have altered the lovation of my router and still no difference, i am wired by the way.

And it happens with both party and game invites, i dont get either and 50% of the time people wont get them when i send them either.

Also, i dont see messages pop up very often maybe 1 or 2 here and there, but they all pop up on my smartglass, as for achievments i dont even remember the last time i saw one, was easily last year.

Thanks again!

Misses Quinzel · Mar 15, 2017

Thank you for the reply, i have altered the lovation of my router and still no difference, i am wired by the way.

And it happens with both party and game invites, i dont get either and 50% of the time people wont get them when i send them either.

Also, i dont see messages pop up very often maybe 1 or 2 here and there, but they all pop up on my smartglass, as for achievments i dont even remember the last time i saw one, was easily last year.

Thanks again!
Click to expand...

No worries at all! One last thing I want to make sure we covered is wiring directly into your modem. Because other accounts on your console are working fine, I believe this wouldn't solve your issue, but it's a troubleshooting step that needs to be completed
(or at least confirmed), before we head over to our next step. Let me know how it goes!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Driftwize · Mar 15, 2017

Thank you for the reply, i have altered the lovation of my router and still no difference, i am wired by the way.

And it happens with both party and game invites, i dont get either and 50% of the time people wont get them when i send them either.

Also, i dont see messages pop up very often maybe 1 or 2 here and there, but they all pop up on my smartglass, as for achievments i dont even remember the last time i saw one, was easily last year.

Thanks again!

No worries at all! One last thing I want to make sure we covered is wiring directly into your modem. Because other accounts on your console are working fine, I believe this wouldn't solve your issue, but it's a troubleshooting step that needs to be completed
(or at least confirmed), before we head over to our next step. Let me know how it goes!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.
Click to expand...

Hi again, i have always been this way and had it directly wired! I have tried unplugging and resetting just to be sure and no luck

Misses Quinzel · Mar 15, 2017

Hi again, i have always been this way and had it directly wired! I have tried unplugging and resetting just to be sure and no luck
Click to expand...

Thanks for clarifying once again for me! I've got your information passed on to the right teams now. It may take them a few days to reach out, but hopefully they will be able to help sort you out.

Please keep me updated on the situation!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Driftwize · Oct 31, 2018

Hi again, i have always been this way and had it directly wired! I have tried unplugging and resetting just to be sure and no luck

Thanks for clarifying once again for me! I've got your information passed on to the right teams now. It may take them a few days to reach out, but hopefully they will be able to help sort you out.

Please keep me updated on the situation!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.
Click to expand...

Thats brilliant, thank you very much!

Misses Quinzel

Hey, Korda!

The first thing I was going to suggest was trying to move around your network devices to try to ensure that your console has a better connection, but you've blocked that with the friend's console! Well, darn.

I also see that your account isn't flagged as preview, so I don't believe that would factor in here.

Is this only happening with Party or game invites? Or do you not see notifications for achievements or messages as well?

Let me know, and from there we can see what our next steps are. I want to make sure I have everything covered before that.

I look forward to working with you on this!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Driftwize

Also, i was told by support that someone here would definitely be able to fix this problem and it wouldn't be permanent, would appreciate any help!

Driftwize

Thank you for the reply, i have altered the lovation of my router and still no difference, i am wired by the way.

And it happens with both party and game invites, i dont get either and 50% of the time people wont get them when i send them either.

Also, i dont see messages pop up very often maybe 1 or 2 here and there, but they all pop up on my smartglass, as for achievments i dont even remember the last time i saw one, was easily last year.

Thanks again!

No worries at all! One last thing I want to make sure we covered is wiring directly into your modem. Because other accounts on your console are working fine, I believe this wouldn't solve your issue, but it's a troubleshooting step that needs to be completed
(or at least confirmed), before we head over to our next step. Let me know how it goes!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hi again, i have always been this way and had it directly wired! I have tried unplugging and resetting just to be sure and no luck

Misses Quinzel

Thank you for the reply, i have altered the lovation of my router and still no difference, i am wired by the way.

And it happens with both party and game invites, i dont get either and 50% of the time people wont get them when i send them either.

Also, i dont see messages pop up very often maybe 1 or 2 here and there, but they all pop up on my smartglass, as for achievments i dont even remember the last time i saw one, was easily last year.

Thanks again!

No worries at all! One last thing I want to make sure we covered is wiring directly into your modem. Because other accounts on your console are working fine, I believe this wouldn't solve your issue, but it's a troubleshooting step that needs to be completed
(or at least confirmed), before we head over to our next step. Let me know how it goes!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Driftwize

Hi again, i have always been this way and had it directly wired! I have tried unplugging and resetting just to be sure and no luck

Thanks for clarifying once again for me! I've got your information passed on to the right teams now. It may take them a few days to reach out, but hopefully they will be able to help sort you out.

Please keep me updated on the situation!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Thats brilliant, thank you very much!

Not Receiving Game/Party Invites after multiple Support contacts.