Not Receiving Credits

Phase Shadow · Jun 5, 2017

Hello,

I purchased a DLC while back and didn't receive any reward credits.

Month of June I preordered a game and my status wasn't updated nor i any got credits for it.

Can you verify why this is happening.

Thank you

:)

XBLRewards8 · Jun 5, 2017

Not receiving credits.

Hello DarkMercenary1,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Only pre-order purchases made during the offer period apply punches for Games on Demand. For example, since your purchase of Halo Wars 2 was made in December, it was made before the Games on Demand offer was made available in January, and therefore did not
qualify. If you are wondering about general MyVIP payback for your eligible purchases, that is calculated as a monthly whole and awarded midway through the following month, so your December purchases have not yet awarded payback.

WMLG Stealth · Jun 5, 2017

not receiving credits

I have not been receiving credits for renewing my membership and buying games digitally for a long time , why is this ? It randomly stopped around the time I got an Xbox one in 2013 . I was curious because I still get the emails for it .

Smwutches · Jun 5, 2017

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

If the game you preordered is part of the current Games on Demand punchcard, it will count as a punch towards that offer. You would need 2 other eligible purchases to complete the offer and receive credits. Preorders do not count towards VIP so you won't
see an update in VIP status for that purchase.

Phase Shadow · Jun 5, 2017

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

If the game you preordered is part of the current Games on Demand punchcard, it will count as a punch towards that offer. You would need 2 other eligible purchases to complete the offer and receive credits. Preorders do not count towards VIP so you won't
see an update in VIP status for that purchase.
Click to expand...

Well that is just unfair. You spend money preordering a game and it doesn't counts towards vip status. They should mention that the only reason i preordered it is i get to download it early and play it.

Smwutches · Jun 6, 2017

It is in the terms of the offer.

XBLRewards8 · Nov 3, 2018

Hello Phase Shadow,

The Credits for your DLC purchase in March are currently pending in your account. For future reference, all Credit and Deposit activity can be found on your MyStatement on the MyRewards page.

Pre-orders are not eligible for MyVIP, as stated in our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

However, that purchase was eligible for the Games on Demand offer, and awarded one out of three punches required to complete that offer.

XBLRewards8

Hello AcrylicHorizons,

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. We see multiple Credit and deposit events in the last few months. You can then use the dates listed for your deposits to see their deposit as currency
from your commerce page at (https://commerce.microsoft.com/), where they will be listed as a refund with a negative amount. Note that as stated in the FAQ, we only schedule a deposit automatically at 5000 or more
pending Credits. Since your pending Credit amount was beneath this amount, it had not been scheduled. If you would like to request a scheduled deposit, you may do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards page.
Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page.

Smwutches

As of July 1, 2014, there are no offers to receive credits for renewing gold.

As far as purchases, are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive
VIP rebates.

Lord Sion45

first off, Bungie is no longer the company supporting Reach, 343i is the one supporting. you probably either got credit banned or you hit the daily limit.

XBLRewards8

Hello SILVAF0XX,

Our program has a maximum limit of 500,000 Credits awarded per program year, as mentioned in our Terms and Conditions:

E. Rewards Credits Restrictions

1. Programme Limit: The maximum number of Rewards Credits a participant can earn in a Programme Year (1 July to 30 June) is 500,000.

Since you have hit this maximum, your Credits have been unable to be Rewarded. As mentioned above, this limit is set to reset soon. Hope this clears up any confusion!

XBLRewards8

Hello awkc63,

From our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Since your purchases last month were either game consumables or pre-orders, you did not get payback for your purchases last month. Since we only award on every 10.60 CAD, your TV purchase was reserved to complete a 10.60 amount in a following month.

If you are asking about the Games on Demand offer, your Sniper Elite pre-order was eligible and awarded you one punch. However, that offer requires three eligible game pre-orders to complete and receive Credits.

Not Receiving Credits