Not receiving bonus coins for Microsoft Solitaire Premium

Hey there Skidwell3,

Sorry to hear about the issues you're having with Microsoft Solitaire Collection and the bonus coins.

Please try the troubleshooting steps on this page HERE and let us know if it helps. Sometimes something as simple as reinstalling
the game will fix an issue like this.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Nothing has helped. I have followed all the troubleshooting tips and still have the same issues. Only thing I am getting is the removal of ads.

Thanks for the details,

To clarify, are you playing on the same device on which you paid for the subscription? Can you tell us a little bit more about what device you're using, when you signed up and if you've ever seen the bonus coins?

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hey there ,

Sorry to hear about the issues you're having with Microsoft Solitaire Collection and the bonus coins.

Please try the troubleshooting steps on this page HERE and let us know if it helps. Sometimes something as simple as reinstalling
the game will fix an issue like this.

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Nothing has helped. I have followed all the troubleshooting tips and still have the same issues. Only thing I am getting is the removal of ads.

Hey there Skidwell3,

Sorry to hear about the issues you're having with Microsoft Solitaire Collection and the bonus coins.

Please try the troubleshooting steps on this page HERE and let us know if it helps. Sometimes something as simple as reinstalling
the game will fix an issue like this.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

When you first logged into Microsoft Solitaire Collection, it created a GamerTag/Username to be associated with the Microsoft Account used when opening Microsoft Solitaire Collection. This is used to track your progress(score, badges, achievements, etc).
This GamerTag is generated randomly and may be changed(1 time for free) if you wish to do so.

Information on how to change your GamerTag can be found HERE.

A 1 week free trial of Premium Edition is given when you first sign into Microsoft Solitaire Collection. The Premium Edition grants access to bonus exp, coins, tournaments etc, as well as Ad-Free. At the end of the free trial, you are given the option to
purchase the Premium Edition subscription or continue to play free, without the Premium features.

Since upgrade to Win 8.1, Premium user bonus button entitled "Give me an Extra Deal" in (paid-up for a year) Premium subscription for Microsoft Solitaire Collection closes app. Other button entitled "Give me a Wild Card" does work. correctly. No "Upgrade
Available" in Store available for installed Premium MS Solitaire.. I am hesitant to uninstall/reinstall for fear I will need to pay again. Unsure how my account is linked to the Xbox name given me by the game. Can you help?