Not receiving any rewards

Hello XxDEMOxX Plank,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.

If you are asking about our program (Xbox Live Rewards), we see that your join by date and activity indicates that you may not be aware of current program changes, such as MyVIP, which began in 2014. Currently, you can earn Xbox Live Rewards Credit in two
ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Hello the great who,

Keep in mind that purchases that apply to an offer do not also apply to MyVIP, as specified in our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Since you opted in to the Simply Rewarding offer in March, your purchases went towards that offer and not MyVIP. Regarding your purchases in April, we have delayed payback for that month due to an issue affecting some of our preview program members. Once
we resolve this issue, you will see Credits pending for April MyVIP in your account. Apologies for the inconvenience.

Hello TechnoSausage81,

We have received word that the issue on your account has been resolved, which we confirmed. We have reviewed your purchases for the last year, and did not find any purchases eligible for Rewarding. We will adjust your account for the December and January
surveys, and you should see those Credits appear as pending by the end of next week. Keep in mind that you can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least 200 GBP or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Hello TechnoSauage81,

We had received a report that our web team had fixed the issue. We'll reach out to them and have them take a second look at your account specifically to investigate for any unique issues.

id appreciate that as I've just logged into my rewards account and it's still saying 0 points or rewards. Since opening this case I've done a survey for rewards and those points I was awarded have since disappeared so there's something not right somewhere.

thanks for the help