Not receiving any reward points for the past 2 years

Hi there,

Please help because i have never received any reward points. My Xbox Live Rewards account was setup on September 23, 2014.

I had a chat with a colleague, for your reference. SR: 1362426450. Thanks

:)

 

Live Gold Membership rewards

I have not been receiving any Microsoft rewards for the past three years for renewing my Live Gold membership. Wondering why.

 

Need help from a customer support representative from the xbox live rewards department

I have been a member of xbox live rewards since the 10th of may 2014 and I stopped receiving e-mails from the rewards program since march 2016 and I have not received any points for the money I have spent on games over the past 2 years on xbox. I spoke to
xbox support and they said that I needed to update my billing information which I have done and he told me to post here and said that I should be given the points that I didn't get over the past two years.

 

Hello Little Joda,

You registered as a German Rewards Account off of your German Microsoft Account at the time of your registration. Therefore, we are only tracking your purchases made with Euro. Purchases made with a different regional currency are not eligible for Rewards.