Not receiving any reward credit

Chalkster-[xboxvenue] · Mar 11, 2017

can you help I don't appear to have received any rewards for any purchase that I have made. I've bought three games recently and it's saying I have nothing since 2014???

:)

XBLRewards8 · Mar 11, 2017

Not receiving any reward credits

Hello the great who,

Keep in mind that purchases that apply to an offer do not also apply to MyVIP, as specified in our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Since you opted in to the Simply Rewarding offer in March, your purchases went towards that offer and not MyVIP. Regarding your purchases in April, we have delayed payback for that month due to an issue affecting some of our preview program members. Once
we resolve this issue, you will see Credits pending for April MyVIP in your account. Apologies for the inconvenience.

the great who · Mar 11, 2017

Not receiving any reward credits

Hello,

I haven't received any reward credits from the purchases I made towards the end of March until present day. Did something change in regards to how credits are earned? The only pending credits that show are from the survey I took?

Smwutches · Mar 11, 2017

You'll want to post in the support section of the forum in order for support to check into it for you. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least
1 star level in order to receive VIP rebates.

XBLRewards8

Hello the great who,

Keep in mind that purchases that apply to an offer do not also apply to MyVIP, as specified in our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Since you opted in to the Simply Rewarding offer in March, your purchases went towards that offer and not MyVIP. Regarding your purchases in April, we have delayed payback for that month due to an issue affecting some of our preview program members. Once
we resolve this issue, you will see Credits pending for April MyVIP in your account. Apologies for the inconvenience.

Smwutches

Are there any specific offers you're looking for credits from?

If you're referring to VIP rebates, April's rebate has been delayed while they fix an issue.

Smwutches

You'll want to post in the support section of the forum in order for support to check into it for you. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least
1 star level in order to receive VIP rebates.

XBLRewards8

Hello aceofspades4790,

Since you are not a Rewards member, you did not receive any Credits. Only Rewards members are eligible for Rewards.

XBLRewards8

Hello KnicksRIP,

Since you are not a Rewards Member, you are not eligible for any Rewards offers. This is why you did not receive Rewards Credits for that purchase.

Not receiving any reward credit