Not receiving a code from Microsoft after verifying my email address

I think there might be an issue with the verification email I chose, as it is my microsoft account email itself, and not an alternate address, but I need to cancel a subscription to xbox music before the 26th as I don't have the money to pay for it anymore,
and I can't access my settings to cancel the payment. I also can't find a phone number to call to take care of this issue, so I suppose I must seek help here. I'm entering the correct email address, and have been checking that email through every possible
medium I can, and after 30 minutes I still have not received the code from microsoft, in my inbox, or junk folders. Another concern is that this email is completely devoid of any mail save for the few I got for creating it several years ago, and I would think
that microsoft would send me a complimentary email notifying me of the monthly charge, but over the last 12 months of this subscription I have none of those. I have wanted to change the email associated with my account for a long time, as it is an AOL email,
and not the hotmail account that I would like to be associated with my microsoft services. Is there a way to circumvent this and make my account email the one I want?

:)

 

Can't change email.

Hey Psyker, sorry to hear about the frustration! What's the exact error code you're receiving? And at what point are you receiving it in the process? Is it after you've entered the new email address, or before? If after, have you tried a different email
address?

 

Email Issues

I recently changed my email address with both Xbox and Microsoft. My old email address will only be active for a few more weeks. My issue is that I'm receiving Microsoft ads at my new address but Xbox ads are going to my old address. The ads are not duplicated
between the 2 addresses. It's like Microsoft acknowledges the new address but Xbox does not. As a matter of fact, I logged into this website and accessed this forum using my new email address. I've checked my 360 and my Xbox One. My new address registers with
both consoles so I don't understand why I'm not receiving Xbox ads at my new address. Any ideas?

 

Forgot to mention that I have sent the code several times to this email and still received nothing.

 

Hello, can I get some help please?

 

Have you checked your spam folder? It sometimes ends up there, especially with Live accounts. Microsoft has not added *.xbox.com to the list of Trusted Senders on new accounts yet.. Also, you should try re-sending the email if you can not see it, as most
spam filters clear themselves after a set amount of time. Live accounts are usually pre-set to clear in seven days.

 

Yes, I checked the spam folder, sent the email again several times, checked my spam folder again, and received nothing, as I said before.

 

I appologize, I just realized you said that you did check your Junk folder..

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But do you mean you have an AOL account linked to your Xbox Live account, or am I incorrect? If this is so, you may have to contact Microsoft about the issue because I believe they stopped emailing non-live accounts, they even require new users to add an
@live or @hotmail account to there Xbox Live membership.