Not received Xbox Live Gold from 3 for 3 promotion

I appreciate its been a while, but it occurs to me I never received my 3 months of gold from this promotion.

Promotion Details: The promotion was "Buy three of these select games and get 3 months of XBox Live Gold free." As retrospective purchases counted I only needed to purchase a couple of games. I purchased Max and Powerstar Golf

Date of Purchase:Crimson Dragon (Pre - Promo, but qualifies) 22/11/2013

Powerstar Golf 27/12/2013

Max 27/12/2013

Promo Item(s): I have not yet recieved the activation code for my 3 months of XBL Gold

Further details of the promo:
http://i.imgur.com/amQBOTn.jpg

My purchases all fell within the correct periods and were on the correct items. Yet I still have received no code.

Thanks in advance for your help!

:)

 

Never received free 3 month Xbox Live Gold code from PUBG promotion

I contacted Xbox Live support and was advised to post on this forum. On 1/22/18, I purchased a 3 month Xbox Live Gold Pass for $14.99. This was during the PUBG promotion where I was supposed to received a free code for 3 months of Xbox Live Gold. According
to the terms and conditions, the code should have been received by 3/15/18. As of today, 3/17/18, I have not received the code.

I purchased the 3 month Xbox Live Gold Pass via this website on 1/22/18:

Xbox Live Gold | Xbox

The terms and conditions are at the bottom of the site in case there is any question about the promotion.

 

haven't received my free game

Promotion: 1 free game out of 4 if you renew xbox live gold for a year.

Date renewed: 2/28/2011

Promotion item not yet received: 1 free game (Fable 3)

 

Ady, the terms do state that you have to make the purchases during the offer period. Even though Crimson Dragon was an eligible game, it wouldn't have qualified since it was purchased before the offer.

 

I refer you to the screenshot of the offer:

http://i.imgur.com/amQBOTn.jpg

past purchase DID count, second paragraph.

 

Ah, sorry about that. I did look at the screenshot, but didn't notice that.

 

No worries, it is rather unusual they that they did count.

 

Hey Ady,

We'll need to double check with our promo team on that particular offer as it has been a while. We'll keep you posted when we learn more.

 

Thanks.

I'll keep an ear out for updates.

 

Hello again,

I've sent you a PM about this.