Not received the money bought

I bought 12,000 Fifa points yesterday at 7pm, money came out of my bank account never received the points and never received a confirmation email from Microsoft.

I bought three shark cards for gta and still haven’t received the money on the gta account. That was pursued on the 21/11/23

I bought a game from you
error window got out try again later
but the money was written off from the card, but I never received the game. Can I get the money back

Hello Ozymandias DZ44,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. Since we only transferred your Credits in the latter half of last month, they will not be deposited until the mid-month deposit this month.

Hi there,

for an issue like this it is advised to contact official Xbox Support (By Phone or Microsoft Support Chat) they should be able to double check if all have gone correctly or not.

To contact Xbox Support via Phone or MS Support Chat use http://support.xbox.com/contact-us