Not received rewards for march, April AND May

Discus and support Not received rewards for march, April AND May in XBoX Rewards & Social to solve the problem; I have not received any rewards or credits for these months even though I have been buying digital content each month. Xbox support have looked and to... Discussion in 'XBoX Rewards & Social' started by ScottPD1988, May 23, 2017.

  1. ScottPD1988
    ScottPD1988 Guest

    Not received rewards for march, April AND May


    I have not received any rewards or credits for these months even though I have been buying digital content each month. Xbox support have looked and to them everything seems fine but it isn't, can someone help me please?

    :)
     
    ScottPD1988, May 23, 2017
    #1
  2. Xbox quest rewards not received

    I completed all Xbox Live quests for the months: March, April, and May. I have not received the mystery rewards for any of these months.
     
    WARRIORxOFxODIN, May 23, 2017
    #2
  3. Not Receiving MyVIP Rewards for April + May

    I have not received any rewards to all purchases for April and May. Please investigate.
     
    Dr Faustus 81, May 23, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Not received rewards for march, April AND May

    Hello ScottPD1988,

    We calculate payback on every 6 GBP, as mentioned in our FAQ:

    How does MyVIP work?

    For every £6 you spend during the month on eligible items in the Xbox Store, you'll earn Reward Credits based on your current MyVIP Star Rank. Any outstanding funds will be rolled over into the next calendar month (i.e. if you spent £52.20 in July, you would
    earn xx% of £48, with the existing £4.20 rolling over into August's balance).

    Since your spending in March was beneath this amount, you did not receive payback that month. There is currently a delay with April payback, as we fix an issue. The Credits for that month should be awarded shortly. Regarding May, also in the FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending. However, we do not yet see any eligible MyVIP spending for this month. Keep in mind that subscriptions like ESO Plus are not eligible for MyVIP, as outlined in our
    FAQ.
     
    XBLRewards8, May 23, 2017
    #4
  5. XBLRewards8 Win User

    Not received rewards for march, April AND May

    Hello ScottPD1988,

    We calculate payback on every 6 GBP, as mentioned in our FAQ:

    How does MyVIP work?

    For every £6 you spend during the month on eligible items in the Xbox Store, you'll earn Reward Credits based on your current MyVIP Star Rank. Any outstanding funds will be rolled over into the next calendar month (i.e. if you spent £52.20 in July, you would
    earn xx% of £48, with the existing £4.20 rolling over into August's balance).

    Since your spending in March was beneath this amount, you did not receive payback that month. There is currently a delay with April payback, as we fix an issue. The Credits for that month should be awarded shortly. Regarding May, also in the FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending. However, we do not yet see any eligible MyVIP spending for this month. Keep in mind that subscriptions like ESO Plus are not eligible for MyVIP, as outlined in our
    FAQ.
  6. Mister Cizl Win User

    Xbox Quest Rewards missing.

    Hey Roy Takashi! unfortunately January's quest has expired and we are no longer able assist with it. March's rewards were entries to a sweepstakes so you may not have received notice of them. April's rewards will be sent out over the course of May so it
    make take some more time to receive. Thanks!
  7. Smwutches Win User

    Not Receiving MyVIP Rewards for April + May

    April's rebate has been delayed while they fix an issue. Rebates are calculated after the end of the month, so it's too early to see credits for May's purchases.
  8. XBLRewards8 Win User

    Not Receiving MyVIP Rewards for April + May

    Hello Dr Faustus 81,

    Apologies for the inconvenience. We have determined that a change in the preview program has caused an issue with MyVIP rewarding. We have delayed payback for April purchases until we can ensure that all our members are appropriately Rewarded. Once we can
    confirm that this issue has been resolved, we will process MyVIP for April and you will see the Credits pending in your account. As for May, from our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.
  9. Murphs-A47006C9-2185 Win User

    Didn't receive reward credits

    MyVip for April has not yet been deposited and according to the staff may be deposited late due to an error.
Thema:

Not received rewards for march, April AND May

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