Not received my redeemed reward

zZEpicM4G1KZz · Feb 7, 2018

Hi, I redeemed a 10,000 point card yesterday, however i still have not received them.

:)

ULTIMATE VENOM · Feb 7, 2018

Redeemed gems for a vault prize (10k & 5k reward points) and I still haven't received them HELP

I redeemed my gems and haven't received my rewards. The gems show as redeemed please help and send my 15k reward points Thank you

xxxTripleCxxx · Feb 7, 2018

Points redeemed a month ago but haven’t been deposited

I redeemed 750 my vip gems on may 5 for 15000 Microsoft reward points and have not received them in my Microsoft rewards. Will I ever get them?

Smwutches · Feb 8, 2018

It takes about 96 hours for the credits to be added as pending after you redeem them. So it would be too soon to see them.

XBLRewards8 · Nov 3, 2018

Hello,

From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello,

From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Smwutches

It takes about 96 hours for the credits to be added as pending after you redeem them. So it would be too soon to see them.

Ryan McNasty

Yeah I just saw this. I haven't received my email with the code yet and nothing on the rewards website to redeem

Darth Ioannis

nothing for me either. I redeemed the rewards but no message received

Devin Alexputra

I play on PC and I did receive the Robux but not the plasma wings

I heard that you have to redeem it separately but I checked my rewards tab and the plasma wings reward isn't there

Not received my redeemed reward