Not Received my Money After Game Was Refunded

�� · Nov 30, 2020

I requested a refund on the 13th for Call of Duty Cold War. After about a week, I check my order history, and it says the refund failed. I call that day and whoever I was talking to went ahead and re-did the refund telling me that it went through. This
was on the 19th. I checked order history again and it said it's gone through, however, it is now the 30th and I still haven't received my refund. I've called Microsoft support multiple times and all they will tell me is to wait for the refund to come through
despite me describing that this is taking too long and my bank telling me they don't see anything. What the heck can I do now?

:)

kRevali

I had a refund by Microsoft a while ago when they double charged me for Overwatch, I had to wait until my cutoff date to see it reflected on my account.

Smwutches

You may want to double check http://commerce.microsoft.com to see if it shows a refund yet. It should take about 3-5 business days for a refund to go through on Microsoft's end.

Support no longer uses a direct line, but you can request a call back at http://support.xbox.com/contact-us to speak to billing.

steeledwand7664

Like Smwutches said check the commerce.microsoft.com website to make the order you placed last weekend is showing as refunded if it is then the refund was processed through MS and at this point you would have to talk to your financial institution to find
out when they are putting the money back into your account which from personal experience especially if you used paypal that could take up to 30 days.

Sodangidni

Hello Ho My Duyen. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

IMPORTANT: Please don't share personal information, including email addresses, order numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, I would like to let you know that when Microsoft approves a refund for something purchased on the Microsoft Store, they usually send the money to the bank in 3-5 business days.

However, sometimes the bank takes more days, or until the end of the billing cycle, to reflect the refund on the payment method used.

If your refund was approved, and you received a notification about it, now it’s just a matter of time.

Regards,

Arturo.

XBF Javier R

Hello Polar,

It does seem now that the account may need further review/investigation, and
only support agent will be able to help with this. We on the forums don't have the tools to help with reviewing accounts.
When you go to Contact Usto request a callback, follow these steps:

Step 1 ----Select Xbox One
Step 2 ----Select See other options
Step 3 ----Select topic
Step 4 ----Select "Show contact options"
Step 5 ----Select request a call from support

Once they call, explain the issue and they will be able to help you.

I hope this information helps.

Not Received my Money After Game Was Refunded