Not received my 4% cashould back on my VIP rank 2 with my purchases

Discus and support Not received my 4% cashould back on my VIP rank 2 with my purchases in XBoX Rewards & Social to solve the problem; hI I have not been receiving any cash back on any on my VIP rank purchases and I spent extra money to get to my VIP rank 2 to get my 4% back on... Discussion in 'XBoX Rewards & Social' started by DEAN MILLION 90, Oct 14, 2017.

  1. DEAN MILLION 90
    DEAN MILLION 90 Guest

    Not received my 4% cashould back on my VIP rank 2 with my purchases


    hI I have not been receiving any cash back on any on my VIP rank purchases and I spent extra money to get to my VIP rank 2 to get my 4% back on purchases I have made over the past two years can I please get this fixed and receive what I am entitled to thank
    you

    :)
     
    DEAN MILLION 90, Oct 14, 2017
    #1
  2. MotoX Champ88
    MotoX Champ88 Guest
    No rewards for purchases last two months

    I have not received any rewards for purchases in the past two months. The last time I received rewards for purchases was in March. I normally receive 8% back each month because My VIP Star Rank is 4.
     
    MotoX Champ88, Oct 14, 2017
    #2
  3. ActusReusJB
    ActusReusJB Guest
    No Change to VIP or Pending Credits After Purchase

    I preordered and completed a purchase of Injustice 2 and have not received any change to My VIP percentage or any pending rewards credits based on the My VIP rank.
     
    ActusReusJB, Oct 14, 2017
    #3
  4. XBLRewards3
    XBLRewards3 Guest

    Not received my 4% cashould back on my VIP rank 2 with my purchases

    Hi DEAN MILLION. We've looked at your account and you have been receiving MyVIP payback. The last payback award was for September for 3,600 Credits and have been deposited to your Microsoft account. You can find this on your MyStatement. October payback
    have not yet been awarded. Those are calculated at the end of the month and awarded by the 15th of the following month.
     
    XBLRewards3, Oct 16, 2017
    #4
  5. XBLRewards3 Win User

    Not received my 4% cashould back on my VIP rank 2 with my purchases

    Hi DEAN MILLION. We've looked at your account and you have been receiving MyVIP payback. The last payback award was for September for 3,600 Credits and have been deposited to your Microsoft account. You can find this on your MyStatement. October payback
    have not yet been awarded. Those are calculated at the end of the month and awarded by the 15th of the following month.
  6. SMOKEY1985 Win User

    My star rank got reset! My purchases are not registering!

    i got my rank 5 but none of my purchases registered for December my vip discount
  7. Zodiculous Win User

    My VIP Rank

    Bump for a response. How do we know what rank we have achieved for 2018?
  8. XBLRewards8 Win User

    my vip rank

    Hello Vladdracula777,

    As stated in the FAQ, pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP:

    What content can I earn a % back on purchases for?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify towards your MyVIP Star Rank and % back on purchases, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes,
    movies, TV shows, TV seasons, themes and avatar items. In-game consumables, Xbox Live Gold memberships, subscriptions like EA Access and Xbox Game Pass, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points
    or Xbox Gift Cards, still do not qualify.

    We see that your current progress is accurate after the last yearly calibration that took place in January 2017. Also, please note that as stated in the sticky on this forum, there is no calibration this year.
  9. XBLRewards3 Win User

    My VIP Rank

    Hi Darth Husher. We see most of your purchases are for consumables and pre-orders. Those do not count towards MyVIP. Per our FAQ:

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify towards your MyVIP Star Rank and % back on purchases, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game
    add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar items. In-game consumables, Xbox Live Gold memberships, subscriptions like EA Access and Xbox Game Pass, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase
    or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.
Thema:

Not received my 4% cashould back on my VIP rank 2 with my purchases

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