Not received game pass code

The game itself is not in question. The game downloaded and worked fine. When you purchase the game you receive a code for the Unlimited pass, which I did not receive. This pass in retail copies is on an insert.

I went through the games with gold page. clicked on the Xbox Game Pass special offer and selected renew now from the page to sign up for 1 year of game pass for $99 and receive Forza 7 and Forza Horizon 3 for free. I did not receive the codes to
download the Forza games. support told me to post on here.

Did you receive the Forza Codes?

I bought it on 14-Sep with three friends. They received the codes but not me.

I bought my tv in nov i received my controller on jan 15 i don't hav 25 characters redemption code for game pass please provide me game pass code

Hi there!

To be sure, did you renew Gold through the console dashboard promotion screen when you renewed?

Have you gone through all of your messages from Xbox on the console?

If you are still not seeing anything it is possible that you did not fully qualify for the promotion.

You can try reaching out to the chat team to see if they can confirm that your account qualified.

If it did then we suggest requesting that they activate the service on your account. If they attempt to send you back to the forums be sure to let them know you have posted here and that we have confirmed that they are the ones with the proper tools to look
into this. We do not have those tools here on the forums.

We wish you the best with that and hope everything goes smoothly.

Yes I told them about it. They drove me back to the forums. I renewed on my dashboard and all you had to do was renew gold so I don’t see why anyone wouldn’t qualify. That would make no sense. Anyways, they told me I was qualified. They still drove me back
to the forums. I went through all my messages and still no code. At this point, I’m not very happy. I just want my free month of the game pass. Any help?

Hi there!

To be sure, did you renew Gold through the console dashboard promotion screen when you renewed?

Have you gone through all of your messages from Xbox on the console?

If you are still not seeing anything it is possible that you did not fully qualify for the promotion.

You can try reaching out to the chat team to see if they can confirm that your account qualified.

If it did then we suggest requesting that they activate the service on your account. If they attempt to send you back to the forums be sure to let them know you have posted here and that we have confirmed that they are the ones with the proper tools to look
into this. We do not have those tools here on the forums.

We wish you the best with that and hope everything goes smoothly.