Not received Free Fallout 3 code with digital purchase of Fallout 4

Promotion name: “Free Fallout 3 code with digital purchase of Fallout 4”

Date of purchase: “11/09/15”

Issue:

“I have not received my Fallout 3 code after 10 calendar days.”

Promotion name: “Free Fallout 3 code with digital purchase of Fallout 4”

Date of purchase: 04/11/2015

Issue: The message with my Fallout 3 code has expired.

Promotion name: “Free Fallout 3 code with digital purchase of Fallout 4”

Date of purchase: “11/10/15”

Issue:“The message with my Fallout 3 code has expired.”

Promotion name: “Free Fallout 3 code with digital purchase of Fallout 4”

Date of purchase: the day it came out

Issue:

Don't know if I ever even received the code

The message must have expired

Don't even know where to find this message

Promotion name: “Free Fallout 3 code with digital purchase of Fallout 4”

Date of purchase: 11/22/2015

Issue:

“I have not received my Fallout 3 code after 10 calendar days.”

When I put in the Fallout 3 code Fallout 3 was not credited to my account

I purchased Fallout 4 in an Xbox One Bundle from the Microsoft store

I have contacted customer service several times about this issue and my reference number is
[Mod Removed]

The code was apparently used by be on 12/15/2015, but when the Microsoft Tech team reviewed my account they saw that my account was not credited with the download of Fallout 3. Therefore, I am requesting a new Fallout 3 code.