Not received an activation code for 1 year XBOX LIVE

I have bought the bundle Office 365 with 1 year of XBOX LIVE GOLD, in september 2013, but I've never received the activation code for XBOX LIVE GOLD.

2 months ago, when my xbox live has expired, I thought that the my 1 year xbox live gold bought last year would be credited automatically. But unfortunately nothing happened.

I called to Xbox Support, and they said me that in 30 days I would receive the 25 digits code for activation. But again, nothing happened.

Now, I trying to contact support, but xbox support said me that I need to call to Office Support and Office Support said me that I need to call to Xbox Support.

Anyone can help me?

:)

 

Bought Xbox live gold, got confirmation email, but do not work

I bought Xbox Live Gold for a year in a store. I entered the code in my account, I received confirmation for activation of the prepaid 1 year Gold, but it do not work. When I log with my loggin, I cannot see the Live Gold and it is still offering me to buy
GOLD. My kids are telling me that it do not work...

What can I do?

Regards

 

error code Xbos-0x80182300 0b7b9c2f-5545-4dee-87ab-aa29744c314f 2016/11/22 - 11:07:11 UTC

Purchased 1 year xbox live subscription (digital code) - order number 17343376358.

Received activation code -

Attempts to redeem the code result in the above error code being issued.

Have followed instructions to wait and try again, always the same results.

Error code checker doesn't recognise the above code.

Please advise on how to redeem my code.

Thanks

 

Where did you purchase the Office bundle from? If it was the Microsoft Store then contact them to find out. Also, be sure to check out your spam folders in your email.

 

Hi onyx62is, thank you. But I already did that. And, yes, I bought on microsoft web store.

I'm trying again by support. Let's see if they answer me.

 

In your original post you said you had contacted Xbox Support. That is a different section. You'll need to contact the Microsoft Store support for help on this one.

www.microsoftstore.com/.../DisplayHelpContactUsPage

Good luck.

 

Is being hard to solve it!

By support chat, they said that I need to call, because this issue cannot be solved by chat.

I've try talk with support by phone, but nobody answers the call. In the last time, I waited for more than one hour until the connection was dropped.

I'm thinking that I not will solve it. I'm very frustrated!