Not reading games

MuffledScream5 · Jun 7, 2017

I got my Xbox One as a Christmas gift in 2016. I've now had it for about 7 months and it had no problems until about last week I tried playing Rainbow Six Siege and an error message popped up asking if I owned the game on disc etc. I thought id try another
game so I tried Call of Duty Black Ops 3 and it still didn't work. I unplugged everything and waited about 30 minutes then plugged it back in and it turned on and it went to my home screen then just froze. It didn't show any games/apps that it usually shows.
I did a hard reset on my Xbox and everything was fine for a couple of days except the occasional error message of no disc in. I held the power button for 10 seconds and then turned it back on and it would work again. This morning I turned it on and tried about
5 different disc games and none worked. There's no scratches on the discs or anything. I did another hard reset and it went to my home screen and showed no games/apps again. I unplugged everything and waited again but my Xbox still wouldn't read any games
at all. I've figured I should call Microsoft but I wanted to know if there was anything else that would help without me having to send my Xbox in for a few weeks. I've read everything and tried everything but nothing has helped.

:)

Temhotabot · Jun 7, 2017

game not reading

If the disc is unreadable due to scratches then there really isn't a thing you can do to make the console read it. I would suggest you check with your local shops and see if any of them offer a disc resurfacing. Game Stop is one
such place and it usually runs around $3/disc.

UNTOUCHABLE 805 · Jun 7, 2017

game not reading

i batrowed by friends halo reach game and its a bit scratched, but works fine someties on his console.

but on mine it keeps saying unreconized disk/not supported with black screen even though it shows the games icon in dash.

all my other games work fine it just this one.

i also have mw2 thats scratched worse but that works fine.

Mister Maka · Jun 8, 2017

Hey there MuffledScream5.

Sounds like you've given just about every step we would normally recommend a try. If you're having troubles with all discs, setting up a repair is going to be your best option. To set up a repair please head over to our
Service Page and register your Xbox One. Really sorry to hear about the Xbox One troubles!

Mister Maka

Hey there MuffledScream5.

Sounds like you've given just about every step we would normally recommend a try. If you're having troubles with all discs, setting up a repair is going to be your best option. To set up a repair please head over to our
Service Page and register your Xbox One. Really sorry to hear about the Xbox One troubles!

RainingRoses

Hello,

Here is a troubleshooting page for disk reading issues:

https://support.xbox.com/en-US/help...roubleshoot-problems-playing-disc-on-xbox-one

Hope this helps!

Temhotabot

If the disc is unreadable due to scratches then there really isn't a thing you can do to make the console read it. I would suggest you check with your local shops and see if any of them offer a disc resurfacing. Game Stop is one
such place and it usually runs around $3/disc.

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Porsche, Do you have another Disk to test? If so, please see if it works on the console.

If it doesn't work, let me know.

If it works then perform these below processes

Press the Xbox button to open the dashboard.

Select System > Settings > System > Console Information

Select Reset Console.

Restore and keep my games and apps.

Rest assured, you won't miss games or saves

When asking to pull settings from an old xbox, put no

You will have to log in your accounts again, that's all

Press and hold the power button on your Xbox for 10 seconds, wait for it to turn off. Unplug it. Now wait 1 minute before turning it on.

And try again the disk, please

I remain at your disposal if you have any further questions.

xxFlyHigh101

UPDATE: I rolled back the Xbox system update using (LB RB X 2x) in storage and it will play my disk now occasionally it will say unreadable disk but will now play disk. Now I can't play Xbox live due to me not re updating my system. Wtf Microsoft?

Not reading games