Not playable on Device ?

Jani Oosthuizen · Mar 13, 2023

Hi,

I have a Xbox Series X and the Hogwarts Legacy game is showing "not playable on device" .. how can I fix this ?

I have restarted my console, removed and readded my account, and power cycled my console.

Ran out of options

:)

Jani Oosthuizen

Hi Jonny,

Thank you for the assistance.

I cant purchace it. It gives me the error in the Microsoft Store.

Obsessive Power

Hi,

It's a bug and one that MS have yet to acknowledge (at least at the time of writing anyway). The work around is to buy desired game via the website and then download it from your library.

ngocphi

You are misunderstanding how it works

You can pre-order games all you want doesn't mean you can download and play series s/x consoles games

Xbox one games are just xbox one games it doesn't matter which xbox one you have all xbox one games work with xbox one

This is why series consoles are labeled series not xbox one series s

Card Dreamer

It should be noted this is a larger issue and not solely this game. I've seen this on the Skyrym Series X/S upgrade, Red Dead Redemption 2 and more.

I actually own RDR2 and it plays just fine. While I can't speak specifically to the issue of not being able to purchase, I can say titles appearing with this "notice" do infact, play.

However, it is worrying and scary for a person to see that message. I thought maybe something was going wrong with my Series X. I've seen reddit threads as well in regards to this issue. That would imply there is a bigger issue at large here

Jonny306

Hello Jani

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your inquiry/ concern.

I do look forward to resolving this problem together!

This often means the copy was purchased for a different platform.

Can you please go to the link below ans sss if its shows that you own it?

https://www.xbox.com/en-US/games/hogwarts-legacy

Not playable on Device ?