Not owning a bought game?

Hello @BenjiHindman, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please try to check your games in the order games history in this following website : Microsoft account | Home

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

I have never had a game taken away from my account. This is definitely a case for Microsoft Customer Support. Please contact support about this issue!

You can try calling support to see if there is anything they can do for you.

Does your purchase history show that purchase?

This is what has made me concerned for our digital gaming future. What if the parent company can rescind your purchaser whenever they want? I doubt this is the case for you. Im sure customer support will clear this right up.