Not letting me sign into the xbox app on my iPad/iPhone

Logging out and logging back into the smartglass app usually fixes this crash. I experienced this issue on my iPhone and iPad. After signing off and then signing back in, the oneguide works fine for me now.

Hello,

I use the Xbox app on both my iPhone and iPad and neither are getting notifications from the app.

Here’s all the details listed below:

Device: iPhone X

iOS: 15.6.1

App Version: v2208.1.7

Device: iPad 9th generation

iPadOS: 15.6 (I am aware of a software update, just haven’t gotten around to updating)

App Version: v2208.1.7

I did try to report the issue earlier today too.

If you need any other info, let me know.

Sincerely,

- LeahTheCaptain

Same problem here with iPhone & ipad. I have the correct app, am signed in & connected, but the companion won't let me click the home button. I've had it working a couple of times but it only seems to work maybe 1 time in 10.

Thanks for giving that a go!

If you disable 2-step verification, sign out, and then sign back in, do you have any trouble with sending messages then? Also, do you happen to have something other than an iOS device you can test the app on to see if it's on the side of the account or the
app? Thanks!

I have the app on 2 apple devices; an iPhone 6 and an iPad 2.

The Xbox app crashed when I try to open messages on my iPhone 6.

The Xbox app does work fully on my iPad 2 (although it does seem a little slow).

My kids also have the Xbox app on their iPhone; a 5S and a 6plus respectively– both attached to their own separate Xbox accounts – and neither of them have had any issue with the app at all.

Same as the TC, I have now tried to purchase on my iPad and iPhone networks... and it still won't let me.