Not letting me sign into my Microsoft account on the Microsoft Store or Xbox App

Hi Elisa. My name is Kyle and I'm an independent advisor.

I'm sorry you are experiencing issues accessing the Minecraft launcher. Let me see how I can assist you.

You need to be signed in to the same Microsoft account on the Microsoft Store and the Xbox app. Follow these steps:

Launch the Xbox app and sign in with the Microsoft account you use for Minecraft.

Select your gamerpic, then select Settings.

Under Account, select Change my Microsoft Store account.

Follow the on-screen instructions and sign in to the Store with the Microsoft account you use for Xbox.

If the game doesn't appear in the actual account that means it wasn't purchased with it

Maybe you're signed on the wrong Microsoft account.

Please try sign out from both Microsoft store and Xbox app account and let me know how it goes

Hi there!

Let's do the steps below:

Launch the Xbox app and sign in with the Microsoft account you use for Xbox.
Select your gamerpic, then select Settings.
Under Account, select Change my Microsoft Store account.
Follow the on-screen instructions and sign in to the Store with the Microsoft account for the games or subscription you’ll be using.

That should work.

That's weird. Let's try the steps below.

Launch the Xbox app and sign in with the Microsoft account you use for Xbox.
Select your gamerpic, then select Settings.
Under Account, select Change my Microsoft Store account.
Follow the on-screen instructions and sign in to the Store with the Microsoft account where your subscription for Game Pass is currently active.

Thanks for checking. Let's try the steps below. Once done, relaunch the Xbox app and try accessing your game.

Launch the Xbox app and sign in with the Microsoft account you use for Xbox.
Select your gamerpic, then select Settings.
Under Account, select Change my Microsoft Store account.
Follow the on-screen instructions and sign in to the Store with the Microsoft account you used to redeem the FH4 game.