Not letting me on Xbox Live because of payment options

Discus and support Not letting me on Xbox Live because of payment options in XBoX Games and Apps to solve the problem; So when i get on my xbox i pick my profile and it says to update payment option or play offline so i update the payment option and then it says your... Discussion in 'XBoX Games and Apps' started by salsakingz20, Mar 23, 2014.

  1. salsakingz20
    salsakingz20 Guest

    Not letting me on Xbox Live because of payment options


    So when i get on my xbox i pick my profile and it says to update payment option or play offline so i update the payment option and then it says your purchase is going through and may take a little while well i did this last night and it keeps saying the
    same thing like when i do the update payment option and everything and try to play online in MW2 it says this account cant play online and he says the same thing over again about updating or playing offline.

    Any help would be appreciated also it says 0 friends 0 recent players and that XBL parties are blocked

    :)
     
    salsakingz20, Mar 23, 2014
    #1
  2. BrandiOverby
    BrandiOverby Guest
    got 1 month free xbox gold but wont wrk

    its not letting me get xbox live it wont even let me add a payment option
     
    BrandiOverby, Mar 23, 2014
    #2
  3. Chapekaloco
    Chapekaloco Guest
    Help please. Not sure whats going on

    My account has been suspended for some reason. I`m thinking it`s because I have two payment options (two different cards), for my Live Account. I don`t mod,cheat or anything of that short. I haven`t even played Xbox live on my account for a few weeks.

    *I have two payment options, because when I was away from home for awhile I added a second option with my friends Dad`s credit card. Now I was to remove that payment option, and just have MY Dad`s card as the only payment option. But the website is not letting
    me do that, so whats going on here?





    On my Xbox it told me to go to the website. www.xbox.com/accounts



    Here`s another problem, it wont let me delete either of the payment options. There is no link where it should be.

    Also when I try clicking on other things it says there is an error, but it probably just doing that because my account is suspended.



    I want to play Xbox Live, this is bs.
     
    Chapekaloco, Mar 23, 2014
    #3
  4. skys7
    skys7 Guest

    Not letting me on Xbox Live because of payment options

    It´s better when you call the support for billing issues.
     
    skys7, Mar 23, 2014
    #4
  5. HaloJolly is correct that phone support is the place that you need to go to for billing issues. This is because official support like phone support will be able to access your account to fix these issues. Ambassadors, like myself and HaloJolly, or other
    users who are most likely to try to help you first on the forums don't have access to that because we don't work for MS.

    To get local contact information to reach phone support in your area, go to
    support.xbox.com/contact-us
    . If you reside in North America, call 1-800-4MY-XBOX
     
    HyruleBalverine, Nov 1, 2018
    #5
  6. HyruleBalverine Win User

    Not letting me on Xbox Live because of payment options

    HaloJolly is correct that phone support is the place that you need to go to for billing issues. This is because official support like phone support will be able to access your account to fix these issues. Ambassadors, like myself and HaloJolly, or other
    users who are most likely to try to help you first on the forums don't have access to that because we don't work for MS.

    To get local contact information to reach phone support in your area, go to
    support.xbox.com/contact-us
    . If you reside in North America, call 1-800-4MY-XBOX
  7. skys7 Win User

    Not letting me on Xbox Live because of payment options

    It´s better when you call the support for billing issues.
  8. BrandiOverby Win User

    got 1 month free xbox gold but wont wrk

    its not letting me get xbox live it wont even let me add a payment option
  9. OO Its Sean OO Win User

    account problems

    this still doesnt help me as i need to let the xbox live people know that i have already payed for my xbox live membership therefor i should not need to update any payment options because i have already payed for it and should nit be charged. it says that
    i will be charged if i update the payment options
  10. iNb4 Ownage Win User

    "This payment option is used on as many accounts as it’s allowed to be" Paypal

    Hey there AB! Apologies that you're getting that error message. If you would like to remove a payment option from your account, click here (support.xbox.com/.../remove-xbox-live-payment-option)
    If you would like to change a payment option, follow these steps (support.xbox.com/.../change-xbox-live-payment-option) and if you would
    like to add a payment option, click here (support.xbox.com/.../add-xbox-live-payment-option) I hope those links helped out. Post back to let
    us know if that helped out at all. :)
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Not letting me on Xbox Live because of payment options

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