Not letting me download new game

have you tried hard resetting the console?

Have you tried powercycling the console yet? Hold the power button for 10 seconds. You can also view your orders by visiting Billing

Can you quickly isolate whether it is the disk or not? Have you tried another game disk? How is your internet connection?

Just like what Chris asked, we need more details to help and we want to help!

Hello Edgar,

Thanks for posting on the Xbox forums. We would like to know a few more details related to this issue so that we can better understand it and help you troubleshoot. What game did you buy? What console are you trying to download it to? Do you get any error
code or message? If not, What exactly happens when you try to download the game?

Aside from that, please confirm that the purchase has gone through on
your Microsoft account order history.

Thanks again.

First you need to tell us which game