Not given digital copy I paid for

Hi, I purchased the $79.99 nba 2k17 digital legend edition, and when i go into the store it says I own the standard $59.99 edition and not the legend edition (which was pretty obvious when the game starts up with paul george and not kobe) My VC was also
not at the 30,000 included in the legend edition. I after being on hold with Microsoft for an hour and seven minutes, despite scheduling a phone call over two hours in advance I hung up and got a in a chat with a tech, and he referred me here to get microsoft
money applied to my account for compensation of this error.

:)

 

Titanfall X360 on demand?

Ok. I understand that they aren't releasing it as a digital download. However, some people (like myself) have already paid for said copy...and now we aren't going to receive it?? And the only compensation they have given was to tell me that I can purchase
something else from the digital store. That's complete ***. I didn't pay for something else...I paid for Titanfall. When you actually pay for something there's an expectation of receiving that product not some other random crap. They should either reimburse
the money spent, send a hard copy to those that paid for a digi download, or give a voucher so we can receive the diig download. Anything less is unaccepyable, and frankly thievery.

 

Sorry, we can't launch this right now. Thanks for your patience. (0x87de2726)

Same isue witcher 3. This should absolutely NOT be an issue for a product that we have all paid for..especially for a digital copy saved to hard drive.

 

Sorry to hear it. Unfortunately you were incorrectly referred to the forums. No one here is able to assist with billing issues. You can only do that via phone support with an official support agent.

I'm afraid you'll need to call back. Please click the link below to get the number for your region.

support.xbox.com/contact-us