Not getting Xbox Live Rewards

I used to earn some sort of points for buying games through the xbox live store. However, for the past 2+ years, I haven't been seeing those at the Checkout screen. I've purchased a lot of games in the past 2 years, but never seen any points...

:)

 

xbox live rewards

Hello,

My name is John Gregory, i have been a xbox live member since 2012 and i am not getting all of my xbox live rewards and i should be getting my xbox live rewards.

Can you please sort this out please

 

xbox live rewards

Hello,

My name is John Gregory, i have been a xbox live member since 2012 and i am not getting all of my xbox live rewards and i should be getting my xbox live rewards.

Can you please sort this out please

 

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

 

Not necessarily. I just figured I should be earning something, considering all of the new games I've purchased over the past 2 years.

 

Hello Facility74,

We see that you received payback for your purchase in November, and multiple other times over the past few years. You can review all pending Credits on your MyStatement on the MyRewards page. Regarding your pre-order purchase in February, from our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Therefore, that purchase did not generate payback. You then chose to opt in to the March Simply Rewarding offer. You cannot earn both MyVIP payback and offer Credits for the same purchase, as stated in our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Therefore, since you did not complete the March offer, you did not receive offer completion Credits. Regarding your April purchase, also from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.