Not getting VIP cash back

Hello EjectedBunny,

We see you received MyVIP payback for your April purchases. Your purchases in May mostly went towards the Retro Rewards offer. You cannot receive Credits for both offer progress and MyVIP, as stated in our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

The remainder of your purchases were beneath the $10 requirement for MyVIP payback, as stated in our FAQ, and the amount was reserved to complete a $10 amount in a following month. Regarding your June and July purchases, also from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated last month's MyVIP (or this month's), so it is too early to see the Credits pending.

Hello Vladdracula777,

As mentioned in our FAQ, purchases can not be awarded for both an offer and MyVIP:

What type of Rewards can I earn?



...

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for your % back on purchases with
your MyVIP Star Rank.



Therefore, your purchases in October mostly went towards the FrankenRewards offer that month. As mentioned in your other post (https://forums.xbox.com/en-US/thread/a80b9383-9c2a-4c75-b087-ed29a2ed7401),
consumables are not eligible for MyVIP, so those purchases did not award payback that month. Your only non-offer, MyVIP purchase that month was under the $10 requirement formerly required to award payback, and was therefore reserved to complete a $10 amount
in a following month. Regarding December, we see that those Credits are pending. Please note that as stated in the FAQ, monthly payback can take up to the 15th of the following month to be awarded (also, remember as stated earlier, in-game consumables are
not eligible for MyVIP):

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

Support will double check October, but keep in mind that rebates are calculated after the end of the month and given by the 15th of the next month. So it's still too early to see credits pending for November purchases.

For help with the Rewards program, you'll need to post in the Xbox Rewards Questions support forum.

Keep in mind that in-game consumables are not eligible for VIP rebates.

Support will post back about the VIP stuff, but since gems only started on October 1, it is not possible to have completed that offer yet.

Thanks man do you know anything about the cash deposit?