Not getting rewards for Pre-order punch card.

nkap-[xboxvenue] · Mar 24, 2017

"William U

Thanks for patiently waiting. I'm still checking the account here but I do see the 3 games here, all games were pre ordered successfully and their licenses have been applied to the account. This should have gave you the rewards
points.

But since it didn't, it would be best to reach our rewards team directly about this, so they can sort it out for you. Let me get the link where you can reach them.

3:11 pm"

I purchased Halo Wars two last year which is what I think the problem was, which is silly because I could have canceled it and repurchased it in January, thus ending in the same effect.

I purchased Mass Effect and Ghost Recon in January.

All three games as said by Microsoft Answer Tech William U above were "pre ordered successfully and their licenses have been applied to the account."

Yet I'm still waiting on rewards. Thanks in advance.

:)

ronmc44420h · Mar 24, 2017

Pre order punch card issue

I am missing a punch on the Xbox live rewards pre order punch card I pre ordered call of duty ww2 and it's not showing it on Xbox live rewards and it didn't even punch the card for it

TheRealPakman1 · Mar 24, 2017

Never received my 15,000 credits for punch card completion.

the punch card for Xbox LIVE Rewards 15000 credits bonus it shows my pre-orders for Mafia 3 it shows my pre-order for Watch Dogs 2 but my pre-order for Dead Rising 4 did not register that's why I'm not getting my 15 thousand credits if you check my account
you can see I did pre-order Dead Rising 4.

XBLRewards8 · Mar 24, 2017

Hello nkap,

Only purchases made during the offer period are eligible for the offer. Since your Halo Wars purchase was made before the offer period of the current Games on Demand which started in January, it was not eligible for the current Games on Demand offer.

PalmettoBling

Yeah, it kinda sucks, but that's how it is. The rewards punch cards are to get people to try games they might not have otherwise. It's a promotion between Microsoft and the company for whos game it is. The same situation applies on purchasing games
vs pre-ordering. If you pre-order and a punch card comes out, it's ineligible to earn that punch card. Sucks because I do love earning the points but I realize that it's to incite those that wouldn't otherwise buy the product, and not reward those that are
already on board.

WAKONDA886

Preorders do not count towards VIP.

But this is for the pre order punch card so it must count.

i have pre ordered AC Origin and Shadow so far and its not showing as pre ordered will i get the rewards if i pre order another title from the list or do i lose out again on this promo

Thanks inadvance

XBLRewards8

Hello nkap,

Only purchases made during the offer period are eligible for the offer. Since your Halo Wars purchase was made before the offer period of the current Games on Demand which started in January, it was not eligible for the current Games on Demand offer.

XBLRewards8

Hello DeviantJester,

The Credits for that offer were placed as pending in your account on February 27th, and were included in your March 8th deposit. For future reference, a complete log of all Credit and Deposit events can be found on your MyStatement on the MyRewards page.
Additionally, deposits as currency can be viewed on your commerce page at (https://commerce.microsoft.com/), where they will be listed as a refund with a negative amount.

XBLRewards8

Hello Courier VI,

As stated in the FAQ for this offer, you must make three eligible pre-orders during the offer period to complete this offer. Since one of your purchases (Star Wars Battlefront II) was not within the offer period, you have not yet completed this offer.

How do I earn Rewards with the Games on Demand Pre-Order Punchcard?

Earn 15,000 Rewards Credits and 5 MyVIP Gems when you pre-order three eligible (see descriptor in next question) digital Games on Demand titles in the Microsoft Store between October 1, 2017 00:00 UTC and December 31, 2017 23:59 UTC. You must pre-order
each game before its shown release date to qualify. Please note that retail Microsoft Store purchases do not apply. Please visit http://www.worldtimeserver.com or another world time
database to determine local time.

Not getting rewards for Pre-order punch card.