Not getting reward points from games purchases and rewards

Hello Stubedoo54, My name is oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We do not work for Microsoft and do not have access to any user accounts.

That's correct, you do not receive reward points for purchasing game add-ons. You will only receive reward points for purchasing full games.

In the case of Avatar Frontiers of Pandora, the game was released on March 25, 2023. If you purchased the game before March 25, you may have received reward points. However, if you purchased the game after March 25, you will not receive reward points.

In the case of Destiny 2 Lightfall, the game will be released on August 24, 2023. If you purchase the game before August 24, you may receive reward points. However, if you purchase the game after August 24, you will not receive reward points.

If you want to make sure you receive reward points for purchasing a game, you can check the Xbox rewards page before making your purchase. The rewards page will display all games that award reward points.

Here are some tips to get reward points for purchasing games:

Buy new and popular games. New, popular games typically award more reward points than older or less popular games.

Buy games on the Xbox Store. Games purchased from the Xbox Store earn more reward points than games purchased from other stores.

Buy games with an Xbox Game Pass subscription. Games purchased with an Xbox Game Pass subscription also earn reward points.

I hope this information is helpful to you.

Merry christmas.

Sincerely,
Oskayra.

Point will be rewarded when you purchase but not have a game. Please visit rewards.microsoft.com to get more information how to get rewards points

Hello OVERIDE97,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. You can check your current MyVIP level/progress
at (https://rewards.xbox.com/myrewards/).

We see multiple payback events for your eligible purchases. Keep in mind that as mentioned, pre-orders are not eligible for MyVIP.

Regarding Games on Demand, only purchases made during the offer period are eligible for the offer. Since only your pre-orders of Dead Rising 4 and Call of Duty were within the offer period, you only received two punches, and therefore did not complete the
offer.

Was one of your pre-orders Resident Evil 7 by chance? If so, then those rewards are not deposited until 96 hours after the title launches (so on January 27th). If you did not pre-order that game then the staff will have to review your purchases and see what
the issue may be.

The staff works Monday - Friday from 9am to 5pm PST and typically takes 1-2 business days to reply. They do not work weekends so you may not hear from them until Monday.

This was with the previous one with all games released over a month ago 😞

Was one of your pre-orders Resident Evil 7 by chance? If so, then those rewards are not deposited until 96 hours after the title launches (so on January 27th). If you did not pre-order that game then the staff will have to review your purchases and see what
the issue may be.

The staff works Monday - Friday from 9am to 5pm PST and typically takes 1-2 business days to reply. They do not work weekends so you may not hear from them until Monday.