Not getting my rewards

Discus and support Not getting my rewards in XBoX Rewards & Social to solve the problem; This appears to happen to a few others. I've purchased movies and games, and I'm not getting my rewards. Specifically Star Wars Battlefront last month.... Discussion in 'XBoX Rewards & Social' started by JoshieOlBoy, Dec 15, 2016.

  1. JoshieOlBoy
    JoshieOlBoy Guest

    Not getting my rewards


    This appears to happen to a few others. I've purchased movies and games, and I'm not getting my rewards. Specifically Star Wars Battlefront last month. Am I missing something?

    :)
     
    JoshieOlBoy, Dec 15, 2016
    #1
  2. daneldanel
    daneldanel Guest
    Not getting my reward

    By the way, It has been more than 96 hours from the bought, it was on xbox store.. why doesn't get answer?
     
    daneldanel, Dec 15, 2016
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    im not getting my rewards

    Hello Mixy,

    We are currently investigating user claims that achievement tracking for Warframe may not be awarding correctly. We have alerted our platform team of this, and are currently awaiting their response. We'll update this thread once they complete their investigation.

    As Smwutches says, your purchase will go toward the Games on Demand punchcard, which requires the purchase of three games in order to complete the offer and receive 15,000 Credits. Keep in mind that it takes our system up to 96 hours to process activity,
    so any recent purchases may not immediately show a punch.

    We apologize for the inconvenience. We'll let you know when our platform team gives us the all clear!
     
    XBLRewards8, Dec 15, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Not getting my rewards

    Hello JoshieOlBoy,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
    program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
    get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).
     
    XBLRewards8, Dec 19, 2016
    #4
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Not getting my rewards