Not getting my rewards

JoshieOlBoy · Dec 15, 2016

This appears to happen to a few others. I've purchased movies and games, and I'm not getting my rewards. Specifically Star Wars Battlefront last month. Am I missing something?

:)

daneldanel · Dec 15, 2016

Not getting my reward

By the way, It has been more than 96 hours from the bought, it was on xbox store.. why doesn't get answer?

XBLRewards8 · Dec 15, 2016

im not getting my rewards

Hello Mixy,

We are currently investigating user claims that achievement tracking for Warframe may not be awarding correctly. We have alerted our platform team of this, and are currently awaiting their response. We'll update this thread once they complete their investigation.

As Smwutches says, your purchase will go toward the Games on Demand punchcard, which requires the purchase of three games in order to complete the offer and receive 15,000 Credits. Keep in mind that it takes our system up to 96 hours to process activity,
so any recent purchases may not immediately show a punch.

We apologize for the inconvenience. We'll let you know when our platform team gives us the all clear!

XBLRewards8 · Dec 19, 2016

Hello JoshieOlBoy,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

XBLRewards8

Hello DREW Alaska,

From the FAQ:

When will I receive my Rewards Credits?

Your Rewards Credits will appear as pending within 96 hours of completion of each specific offer.

Please note for future reference that it takes us up to 96 hours to receive and process activity, so your purchase made on the 25th has not been processed.

daneldanel

By the way, It has been more than 96 hours from the bought, it was on xbox store.. why doesn't get answer?

XBLRewards8

Hello daneldanel,

We see that this offer has now been completed. In our previous responses, we outline why this purchase was delayed. Apologies for the inconvenience.

FreeGames4LIVE

Hi there; This sounds like a question for the Xbox LIVE Rewards support forum, found

here. I do know that there were no rewards given out in August, and if you bought your gold subscription some other time, keep in mind that the rewards don't get credited until the current subscription ends and the new one starts. As for the achievements,
Rewards checks your eligibility once or twice a month and then give you the credit for it at the end of the month. If I remember correctly, the movies, if they qualify, get credited to the punchcard and you must complete the punchcard for the reward, which
you'll get after the punchcard time period ends.

XBLRewards8

Hello Little Fletch,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This seems to be caused when a user has many different payment accounts associated with their Microsoft Account. Since this issue is currently being
caused by a database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience,
and ask for your patience while our other team works on a solution.

Not getting my rewards