Not getting my rewards for 4 pre orders

Sean Patrick 86 · Nov 19, 2017

hi I am not getting my rewards for some reason I have pre ordered FIFA 18 forza 7 project cars 2 call of duty ww2 and also paid for 12month Xbox Live and didn’t get one reward point but every other year I have received my rewards and been more than happy
as I am always buying game thought the store can any one help out please thanks.

:)

TheRealPakman1 · Nov 19, 2017

Never received my 15,000 credits for punch card completion.

the punch card for Xbox LIVE Rewards 15000 credits bonus it shows my pre-orders for Mafia 3 it shows my pre-order for Watch Dogs 2 but my pre-order for Dead Rising 4 did not register that's why I'm not getting my 15 thousand credits if you check my account
you can see I did pre-order Dead Rising 4.

TheMasterstick · Nov 19, 2017

Punch it up with digital pre-orders

I preordered Dead Rising 4 Deluxe Edition, 1 week ago, & it's still not showing preordered on my reward promo: Punch it up with Pre-Orders - 15,000 Rewards Credits. Punch it up with digital pre-orders

Smwutches · Nov 19, 2017

In order to receive credits for preordwrs, they have to be eligible for a specific offer on the site at the time that you preorder. For example, if you prworder Call of Duty after October 1, it would count as a punch tiwards your games on demand punchcard.
You would have needed 2 other eligible purchases in order to conplete the offer and receive the credits. None of the other games you listed were part of that offer so you wouldnt have completed it.

As of July 1, 2014, there are no offers to receive credits for renewing gold.

Hanzo Storm Bow

BO2's pre-order works in a wave system. There are 4 different rewards (or set of rewards). When you pre-order, you get the bonuses of the wave that it is currently on and any future wave. Past wave bonuses are lost.

Nuketown 2025 was, I believe, the 2nd wave reward. If you only pre-ordered somewhat recently, then you likely won't get Nuketown.

For example, I pre-ordered during the second wave so I got the map and wave 3 and 4 rewards. However, I pre-ordered too late to get the first reward (poster).

The map was the only real good reward. Everything else was a avatar prop or playercard background. Assuming you choose those things instead of a chance at winning something in a sweepstakes. Which you won't.

Smwutches

In order to receive credits for preordwrs, they have to be eligible for a specific offer on the site at the time that you preorder. For example, if you prworder Call of Duty after October 1, it would count as a punch tiwards your games on demand punchcard.
You would have needed 2 other eligible purchases in order to conplete the offer and receive the credits. None of the other games you listed were part of that offer so you wouldnt have completed it.

As of July 1, 2014, there are no offers to receive credits for renewing gold.

XBLRewards8

Hello The Viral Cyrix,

Since you did not pre-order The Sims 4, you did not complete this offer. Since the offer requires three pre-orders to complete, and you only have two, this offer was not Rewarded.

XBLRewards8

Hello hammerhead12494,

From the FAQ:

When will I get my Rewards Credits for pre-ordering or ordering the game?

Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.

Since it is not the end of the offer, it is too early to see Credits for completion of the offer.

XBLRewards8

Hello MindWalker,

From the FAQ for that offer:

When will I get my Rewards Credits for pre-ordering or ordering the game?

Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.

Since the offer has not ended yet, it is too early to receive Credits.

Not getting my rewards for 4 pre orders