Not getting game and system sound via headset. But still getting chat sound. How do I fix this?

Sounds like your chat/game mixer is pushed all the way towards chat. If you hit you menu button there is a little place for sound settings. You just need to go there and slide the slider to to your preferred sound preferences

Go in to your volume and output settings on the console and ensure your settings allow the game sound as well.

I only get the party chat on my headset. I do not get any of the game sound on the headset

Hi John,

I've pasted your most recent here and replied in green.

Thank you. And to be clear so that I can make sure I am understanding correctly, the behavior you're expecting is that when plugging in a mono headset it is for not just chat but to pass game and chat audio to the headset? No, ideally, only chat audio goes to headset, but I'm ok if game and chat come thru as long as the current game/chat balance slider is available. I move the slider all the way to chat so no game audio comes thru the headset.

or is the mono headset only meant to pass chat while the surround sound system continues to cast game and console audio and is switching the TV/Surround sound audio from its settings? Like I mentioned above, I'm flexible with how it's implemented. The main requirement is that if any headset is plugged into the controller, it does not automatically turn off audio out via HDMI to my TV/Surround. Plugging in a headset should still allow Dolby Digital, DTS, Atmos, etc. to flow thru HDMI via ARC, eARC, or direct to a receiver.

Thus when unplugging the surround sound system works as intended but does not work as intended when a mono headset is plugged in. I don't understand this comment. The Xbox does not work as expected when a headset is plugged in because surround sound is no longer passed out via HDMI. If no headset is plugged in, the Xbox will pass surround sound out via HDMI as I expect it to.

With the sony headset are you trying to pass all sound through the headset? or through the headset and the surround sound system? I don't use the Sony headset normally. I only tested it so I could provide you an additional data point and to demonstrate that the Xbox turns off HDMI audio out whenever ANY headset is plugged into the controller.

Please let me know if you have any additional questions or comments.

Thank you. And to be clear so that I can make sure I am understanding correctly, the behavior you're expecting is that when plugging in a mono headset it is for not just chat but to pass game and chat audio to the headset? or is the mono headset only meant to pass chat while the surround sound system continues to cast game and console audio and is switching the TV/Surround sound audio from its settings? Thus when unplugging the surround sound system works as intended but does not work as intended when a mono headset is plugged in.

With the sony headset are you trying to pass all sound through the headset? or through the headset and the surround sound system?

Thanks,

John