Not getting emailed reward codes when cashing in MYVIP Gems

Hello PHANTOM BL00PER,

We have re-sent your prize email to your vault registered address. Please be sure to also check your junk mail folder in case this message is automatically filtered there.

Hello PHANTOM BL00PER,

Have you checked your vault registered email's junk mail folder? We have had reports of user's having their vault mails filtered there due to some email providers detecting multiple messages as spam. Some email providers may also collapse multiple emails
into one email.

Hello pedro lucas pit,

As stated in the FAQ, you will not lose your Gems. They will be converted to points. As stated in your email notification, this will be at a 1:1 ratio:

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



You’ll have until 31 May 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until 15 June 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalogue once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

Hello TOXIC2theHEAD,

From the transition FAQ:

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?

You’ll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

Your 556 Gems will be converted to Microsoft Rewards Points when you are fully transitioned into Microsoft Rewards.

I redeemed another 100 points on GWENT 2 Card Kegs -100 MyVIP Gems

using my main Xbox email address and received the code & code worked

I used my Xbox alternate email address with the other three redeemed items

04/13/2018 GWENT 2 Card Kegs -100 MyVIP Gems REDEEMED

04/07/2018 Forza Motorsport 7 Driver Gear -100 MyVIP Gems REDEEMED

04/07/2018 3-Month Xbox Live Gold Subscription -1,000 MyVIP Gems REDEEMED

when can i expect some support to help with my problem it has been nearly three weeks since i first posted on this "support" forum

Jim

Update

I have received reward codes in the past to my alternate email address so the email isn't the problem

if the items are unavailable then please give me my 1200 MyVip Gems back so i can use them on something else