Not getting assistance fast enough

Discus and support Not getting assistance fast enough in XBoX Accessibility to solve the problem; Hi I’ve been trying to get my live account reinstated for months, I’ve talked to people over the phone and am waiting for customer support to contact... Discussion in 'XBoX Accessibility' started by Philip Fisher, Mar 2, 2025 at 9:24 AM.

  1. Not getting assistance fast enough


    Hi I’ve been trying to get my live account reinstated for months, I’ve talked to people over the phone and am waiting for customer support to contact myself via phone or email but have still not done so. If my access is not restored immediately and the fact I cannot sign important legal documents has any repercussions for myself I will be commencing legal action as this has taken months with no resolve and the customer support services Microsoft have in place in Australia especially in regards to account password recovery are confusing, don’t work properly and completely inadequate especially in regards to how hard it is to talk to a real person over the phone instead of the complex web of links you have to go through online that either don’t work or customer service never responds. The whole process is far to complicated and confusing and not consumer friendly.

    :)
     
    Philip Fisher, Mar 2, 2025 at 9:24 AM
    #1
  2. Philip Fisher Win User

    Not getting assistance fast enough

    Please note it has taken me months to find a phone number in Australia that wasn’t an automated service and I could speak to a real person but they weren’t from the right team and could only help me put in an online request for account reinstatement as I found this process too confusing and difficult. I have still not been contacted via the contact email or phone number left and cannot get the contact phone number of the correct team to reinstate my account immediately. As I have said I have legal documents I need to access via my live email account and I also have several purchases of movies and tv shows on Xbox live I cannot access. This has taken me far too long with no result and it is unacceptable that I am still locked out of my account.
  3. pkvas Win User

    Are you fast enough?

    Hated that game got it for free on ps4
  4. Listed mia 510 Win User

    Is the internet fast enough?

    oh also unlimited download isn't all that important so don't let that fool you most company's will offer a better deal than that but they use the unlimited download to catch the eye of people who do not know any better, to offer them less for more.

    for instance my plan offers me 250 gig of data per month and I spend almost all my free time on the internet, I wont even put that number up because I am embarrassed of it, since I am unemployed again you can imagine how much that is. well anyways I do not
    even come close to using all my data for any giving month. there fore unlimited d/l is useless.



    oh and facebook kills bandwith so if your upload speed is slower, when your mom is on fb it will be excruciating and you will feel it
  5. Listed mia 510 Win User

    Is the internet fast enough?

    your upload is also crucial for watching youtube, not your download. to tell you the truth now a days d/l speed isn't so much important as to your upload speed. 2 should do but that is if your region even provides that. it really all depends on the hub in
    your region and from what I under stand the internet is not so strong in Australia or places that are similar where they are more cut off to main stream society, or are out in the middle of no where such as Africa Antarctica and Australia.

    Also you really can not get to great of an upload speed without paying 100-200 bucks or up once you get into greater upload speeds they start charging you for business class connections which are not cheap here in the US so I am guessing they are even less
    affordable in Australia
  6. NevynPA Win User

    Is the internet fast enough?

    Speed isn't *too* critical, believe it or not. A lot of modern games synchronize to the speed of the slowest connected player - but not all. Doing so helps prevent unfair advantages due to massive connection speed for one person. This is found more on consoles
    than on PC games.

    I would say that 1.5 Megabits would be on the 'low end' for speed. I don't know much about what the average connection speed is down there in Australia, but here in the USA it's been rising, and quick. 7-20 Megabits/second would be a good connection in the
    USA.

    I would recommend trying to find a connection that's MINIMUM 3 Mbps download, and 1 Mbps upload. If you do have to get a data cap to get a faster connection, go with at least 100 GB/month if available - 150 would probably be better.
Thema:

Not getting assistance fast enough

Loading...
  1. Not getting assistance fast enough - Similar Threads - getting assistance fast

  2. How to get access to my account after it's been compromised.

    in XBoX Accessibility
    How to get access to my account after it's been compromised.: A few days ago my main Microsoft account was compromised by the hacker associating their email to my account, deleting my email and changing the password. The hacker also removed my phone number....
  3. Why does my accent keep getting suspended for no reason 3 weeks in a row on the same...

    in XBoX Accessibility
    Why does my accent keep getting suspended for no reason 3 weeks in a row on the same...: My Xbox was suspended two Sundays ago last Sunday and now today and I contacted Microsoft to investigate and do a review no response f9e330a5-c167-4c8f-aaef-ff0e740a5ed1
  4. Is it possible to get an iso from a digital game

    in XBoX on Consoles
    Is it possible to get an iso from a digital game: I bought sonic unleashed digitally on an xbox one s two weeks ago then today a decompilation for sonic unleashed on pc which needs the rom file, is it possible to get the file to from the xbox one...
  5. How do I get mine craft tokens on my Minecraft disc?

    in XBoX Games and Apps
    How do I get mine craft tokens on my Minecraft disc?: Hello! I have a physical Minecraft disc (for PlayStation) but I do not know how to get tokens on it. Everything i look up says to purchase them through the PlayStation store, so I did, but my...
  6. Keep getting disconnected with error code wow51900319 need some assistance on world of Warcraft

    in XBoX Games and Apps
    Keep getting disconnected with error code wow51900319 need some assistance on world of Warcraft: Pc computer laptop Mai titan 18 hx win 11pro de99482d-a1aa-4dd7-8efe-cb88f4b67f9c
  7. Why can't I sign into my Xbox account or get any assistance whatsoever from Microsoft??

    in XBoX Accessibility
    Why can't I sign into my Xbox account or get any assistance whatsoever from Microsoft??: I just got a new Xbox for Christmas and have had little time to use it with how busy work has been. When I initially set it up and tried to sign in, the automated security procedure made me fill...
  8. How do I get assistance with a bug?

    in XBoX Rewards & Social
    How do I get assistance with a bug?: I have encountered a bug, whereby when I try to remove a follower using the block/unblock feature, the follower remains listed on my profile's followers list. I do not expect to receive help with...
  9. How am I meant to get Xbox to contact me as their chat assist is so Broken it won’t let me...

    in XBoX on Consoles
    How am I meant to get Xbox to contact me as their chat assist is so Broken it won’t let me...: How am I meant to get Xbox to contact me as their chat assist is so Broken it won’t let me put my phone number in just says cannot process your request 6715fd2c-8ab3-49bc-a1d6-2e46e30e3133
  10. Series X Won't Turn On (and haven't been able to get anyone from MS to assist)

    in XBoX on Consoles
    Series X Won't Turn On (and haven't been able to get anyone from MS to assist): I preordered my Series X, had it setup on 11/10. Between 11/10 and 11/13, I had about 3 hours of game time, however it stayed plugged in and was on in the background that entire time. 11/13 go to...