Not getting 8% rewards for purchases when Im vip rank 4 with xbox live gold

So I have xbox live gold and I am VIP rank four with the rewards program but for some reason it is only giving me 4% bonus even though I am a xbox live gold member. I know for sure it did it this month I think it did it last month too. This happened before
and you guys had fix it it was doing it because I bought a card and didnt have an actual subscription set up but I still pay the normal amount so they fixed it last time. I just bought a year card and it started in oct. or nov. so it might be from then when
it stopped giving me 8% and went back to 4%

:)

 

No rewards for purchases last two months

I have not received any rewards for purchases in the past two months. The last time I received rewards for purchases was in March. I normally receive 8% back each month because My VIP Star Rank is 4.

 

Renewed Xbox Live with cards not with Credit Card

I just renewed my Xbox Live with 2 cards (now i have Gold until 2019) i got from Costco but my Rewards VIP says I get 4 % back from Digital Purchases, shouldn't I be getting the 8 % back since I am a Gold Member still? Or should I be just waiting till My
Rewards Account updates or I had to buy Xbox Live Membership with an Credit Card online to continue to get my 8 %.

 

You'll want to post in the Xbox Rewards Questions forum in order for support to check for you.