Not Earning MyCredits

Keep in mind that rebates are calculated after the end of the month and given by the 15th of the next month. So it's still too early to see credits pending for March purchases. If there are any other specific offers you're looking for credits from, you'll
want to post in the support section of this forum in order for support to check into it for you.

Keep in mind that rebates are calculated after the end of the month and given by the 15th of the next month. So it's still too early to see credits pending for March purchases. If there are any other specific offers you're looking for credits from, you'll
want to post in the support section of this forum in order for support to check into it for you.

You was right I didn't think of the time table. The star ranking was throwing me off, cause I was seeing it go up after I buy just in a few days. While the credits wasn't showing. I just checked and all my credits have appeared.

Hello hercules9023,

Apologies for the inconvenience. There was an issue with Throwback Thursday that we have just resolved. You should see those Credits shortly. However, regarding the first time purchase offer, that is only for your first purchase made with currency from your
Microsoft Account. Since you did use your Microsoft Account as your payment method, that purchase was not eligible for the first time purchase offer, and therefore did not award Credits for that offer.

Hey Nikoooooo92,

It sounds like you may be unfamiliar with how our deposits work. Here's an explanation in our FAQ for Vault Credits in particular:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

We see that you already know about the MyRewards page and the MyStatement. If you look at the MyStatement, you can see that your Credits that placed you above 5000 Credits were placed on the 25th of this month. Therefore, since that is the second half of
the month as described above, you should expect your deposit "on or around the 15th of the next month". Note that the FAQ says "on or around", so while the deposit should occur by the end of the 15th at the latest, it may also be placed before that date. Here
is that FAQ entry in Italian, as well:

Ho richiesto i crediti Rewards dalla Camera Blindata. Quando li riceverò?



Se richiedi i crediti Rewards dalla Camera Blindata MyVIP, saranno visualizzati nel tuo account come in sospeso entro 96 ore. Una volta che risulteranno in sospeso, partir la procedura standard di deposito. Solitamente, se nella prima met di ogni mese
avrai accumulato più di 5.000 crediti Rewards in sospeso sul tuo account, quell’importo verr convertito nella valuta locale e depositato nel tuo account Microsoft intorno al 30 dello stesso mese. Se i crediti saranno visualizzati come in sospeso nella seconda
met del mese, l’importo verr depositato nel tuo account Microsoft intorno al 15 del mese seguente.


Ricorda che sono necessari almeno 5.000 crediti Rewards in sospeso perché si attivi il deposito automatico; tuttavia potrai richiedere un deposito per la prossima data programmata non appena avrai a disposizione 1.000 crediti in sospeso. Inoltre, se si verificano
problemi ripetuti con il tuo account, come per esempio una mancata corrispondenza con l’indirizzo di fatturazione, ti suggeriamo di optare per un altro premio tra quelli della Camera Blindata, in quanto non ci sar possibile inviarti i crediti Rewards finché
tali problemi non saranno risolti.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited
by the 15th of the next month. So they should be deposited over the next few days.