Not depositing credits.

glen hunt au · Apr 18, 2017

Hi there,

It appears that your rewards site keeps telling me that my account needs attention to deposit credits but there is nowhere to set the default regional account. I moved my Xbox Live account from Australia to South Africa 5 years ago. Can you have a look
at my account and sort it out.

Thanks

:)

T3nNiS B3Ar · Apr 18, 2017

Credits Not Depositing

I purchased the Xbox One S Bundle during the 50,000 credit deal and they still have yet to be deposited in my account. They show as being earned on 11/18/2016 but were not deposited in my account on the 30th of the month.

xl Babydoll lx · Apr 18, 2017

Credits not depositing

Please can you help me get the 28,000 credits I have deposited into my account. All of my account information is correct.

XBLRewards8 · Apr 18, 2017

Hello glen hunt au,

Your deposit is being prevented due to a mismatch between your Australian Rewards Account region and your South African Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account
region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Australian Xbox Live Rewards location. Since South
Africa is not a Rewards Region, this is the only solution for this issue.

XBLRewards8

Hello WhiteWolfs22,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credit event was on the 6th, it will be included with the end of month deposit. The request a deposit button is just for requesting deposits before the automatic deposit amount of 5000 pending Credits.

XBLRewards8

Hello REVERSEFLASH,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. This is why your 40,000 Credits have been deposited, but your 15,000 Credit event on November 3rd has not. Those 15,000 Credits should deposit at the end of the month deposit, as described above.

XBLRewards8

Hello Willmon,

Generally, pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month
deposit the following month. Since your Credit event that placed you above the 5000 pending Credit limit required for an automatically scheduled deposit occurred on the 10th, you should expect these Credits to be deposited in the end of month deposit this
month.

XBLRewards8

Hello rag1ngcarnage,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Also, we only automatically schedule deposits at 5000 or more Credits. Since the Credit event that scheduled your deposit occurred on the 30th last month, you will receive your deposit in the mid-month deposit this month.

XBLRewards8

Hello King of Classy,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your 50,000 Credit event occurred later than your other Credit events, it was not deposited in the mid-month deposit cycle. Since it was placed as pending on the 4th, it will be deposited in the end of month deposit cycle.

Not depositing credits.