Not clear when you buy your game pass subscription

Discus and support Not clear when you buy your game pass subscription in XBoX Sales and Promo to solve the problem; Am I the only one who was/is a little confused when updating the game pass subscription through the store? Went to the store and there's a button to... Discussion in 'XBoX Sales and Promo' started by MarX 13, Oct 5, 2018.

  1. MarX 13
    MarX 13 Guest

    Not clear when you buy your game pass subscription


    Am I the only one who was/is a little confused when updating the game pass subscription through the store?

    Went to the store and there's a button to purchase a months subscription, which when pressed give you the spinning circle of load/pay/whatever, and then returns to the exact same page.

    No update/change on the page to let you know if you have actually subscribed. No message to say that the purchase was complete.

    (I did get an email about 10 mins later)

    This left me confused and I foolishly did it again.

    Shortly after I did get two emails to let me know I'd subscribed for two months.

    Not a big deal really, it's a rolling subscription thing anyway, right.

    But as Red Dead 2 is coming and I can't imagine playing much else around that time I didn't want a second month.

    Fortunately I got a refund, but along with a "Digital downloads are not refundable...." reminder.

    Who thinks it might be a good idea for the store to reflect your subscription status. Or at least make it clear that the purchase had been completed.

    :)
     
    MarX 13, Oct 5, 2018
    #1
  2. LegoNinja187
    LegoNinja187 Guest
    Do I keep Xbox game pass games

    It won't uninstall the games when you cancel your game pass, but you won't be able to play any of the games you have installed from the game pass subscription, unless you buy them, or get game pass again.
     
    LegoNinja187, Oct 5, 2018
    #2
  3. Mister Beep
    Mister Beep Guest
    MET the GAME PASS "GOALS", my SUBSCRIPTION EXPIRES mid-month. If I don't renew, DO I GET THE REWARD?

    Hey there,

    If your Game Pass subscription expires and is not renewed before the end of the promotional period, you will not be eligible for the rewards. As mentioned in the Terms and Conditions, your subscription must be active.

    Hope that helps clear it up! Not clear when you buy your game pass subscription :)
     
    Mister Beep, Oct 5, 2018
    #3
  4. ForzaDrift Girl
    ForzaDrift Girl Guest

    Not clear when you buy your game pass subscription

    I believe you can see that through settings and go to subscription it will show how long you have it
     
    ForzaDrift Girl, Oct 5, 2018
    #4
  5. Oraclea
    Oraclea Guest
    Hi, I know that the official site for Xbox feedback is currently accepting ideas regarding Game Pass- I would encourage you to check it out and consider leaving feedback and/or voting on other ideas there to reach a wider audience: Xbox Ideas, powered by UserVoice
     
    Oraclea, Oct 5, 2018
    #5
  6. pawncrackers
    pawncrackers Guest
    I agree with the idea of being notified that the purchase was successful.. a dialogue box or something would be nice. My best advice, would be to submit a report on your console, to have this looked at for review. Alternatively, you can post in Xbox User
    Voice, but ideas do get lost to the ether, after a while.

    Xbox Ideas, powered by UserVoice

    Best,

    L
     
    pawncrackers, Nov 3, 2018
    #6
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Not clear when you buy your game pass subscription