Not charged for a pre order

Make sure you were charged when you originally pre-ordered. If you pre-order using a credit card/Paypal, you're not charged until within 10 days of the games release. So if you weren't charged when you originally pre-ordered, you would not receive a refund.
The order would have just been cancelled. You're only charged at the time of pre-order if you pay with your Microsoft account balance.

If you pre-order with a credit card/Paypal you're not charged until within 10 days of the game's release. So until you've been charged, you can just cancel the pre-order and then pre-order the better version.

Hey K1NG B4NGAR4NG! If you pre-ordered it with Microsoft currency you will be charged immediately, granting access to the pre-order bonuses. If you pre-ordered with a credit card, you will not be charged until 7-10 days before the game is released, at that
time you will be granted the pre-order bonuses. Thanks for understanding!

Pre order a play & charge kit that is the only problem I have with the xbox one I had to pre order a play & charge kit for the controller

Do you mean that you were charged at the moment of placing the pre-order?

If that's correct, you may want to review your bank statement or contact your bank, because for a pre-order, Microsoft charges the money 10 days prior to the game launch.
The first charge we receive is just a test/authorization charge, this charge is just to verify that our card has sufficient funds to place the pre-order.