NOT BUYING ANYTHING ELSE FROM MICROSOFT UNTIL THEY DO RIGHT BY US

Maybe someone else accessed your Xbox?

As with everything else from the marketplace, Microsoft do not refund anything.

@WPAK I did not, however when I go into storage the official Microsoft logo is shown on the right. Is there anything else I can do to verify it?

I've gone rounds with Vudu support before and what it really comes down to is that they paid somebody else to create the app for them (this was
not Microsoft) and so they take no responsibility for the app, it's errors, or it's upkeep. Microsoft did not build, design, or have anything else to do with this app so will not and cannot do anything to maintain or update it. Vudu simply doesn't
care if it works right or not.

Yes I've seen this but not until after the bill was taken from my account! I've searched all communication from Microsoft and can't find anything prior to the money being taken, I don't necessarily check online for every subscription I have on a daily
basis to see if there are about to be any changes coming up, if I did that I'd literally have no time to do anything else!

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

This time, I'll be providing you a step to restore your console to its factory defaults to remove all potentially corrupted files that can interrupt you from using the console’s full potential. Nothing to worry as everything will stay intact, you just need to sign in using your account. No games or apps will be deleted. Make sure you know your emails and password, okay?

Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.