Not being shown as having gold

Discus and support Not being shown as having gold in XBoX on Consoles to solve the problem; I signed into xbox.com/rewards this morning to be greeted with a message informing me myvip rebate could be increased from 3% -6% if I go gold. There... Discussion in 'XBoX on Consoles' started by Crookztar80, May 26, 2017.

  1. Crookztar80
    Crookztar80 Guest

    Not being shown as having gold


    I signed into xbox.com/rewards this morning to be greeted with a message informing me myvip rebate could be increased from 3% -6% if I go gold. There is also an option for me to go gold. The thing is, I have gold already, and have had an active subscription
    for years. My pending rewards are also showing as 0, when yesterday I had 500. This comes after nearly a month of waiting for my pending rewards from the previous months purchases. Could someone from support please get in touch as I am worried about the possible
    reasons I am having these issues.

    :)
     
    Crookztar80, May 26, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Not being shown as gold member

    Hello Crookztar80,

    We see that you are being recognized as a Gold member, and there is no popup to go Gold on your MyRewards page. If you are not logged in to the Rewards site, you may have seen the default page which shows a blank account that has that popup.

    Regarding your Credits, at 5000 or more pending Credits you are automatically scheduled for a deposit. Since you were above this amount, you were scheduled for a deposit and received it in the last deposit cycle on the 24th. Your pending section is the "MyStatement".
    This section of the MyRewards page has a dropdown menu that can sort/filter past Credit events (by default it set to pending events only). You can use this dropdown menu to see a complete history of your Credit and Deposit events, such as this last deposit.
     
    XBLRewards8, May 26, 2017
    #2
  3. Smwutches
    Smwutches Guest
    Not being shown as gold member

    Official support hours are Monday-Friday 9am-5pm PST and because yesterday was a holiday they were not here. They will respond to you here.
     
    Smwutches, May 26, 2017
    #3
  4. Crookztar80
    Crookztar80 Guest

    Not being shown as having gold

    *UPDATE* After investigating further, it appears only the "my rewards" site is showing me as. not having gold. Also, I would like to add that I received my rebate for purchases made last month, they appeared in my Microsoft "wallet" a couple of days ago,
    but I still had 500 credits in the pending section, which have disappeared overnight.
     
    Crookztar80, May 26, 2017
    #4
  5. Crookztar80 Win User

    Not being shown as having gold

    *UPDATE* After investigating further, it appears only the "my rewards" site is showing me as. not having gold. Also, I would like to add that I received my rebate for purchases made last month, they appeared in my Microsoft "wallet" a couple of days ago,
    but I still had 500 credits in the pending section, which have disappeared overnight.
  6. XBLRewards8 Win User

    Not being shown as gold member

    Hello Crookztar80,

    We see that you are being recognized as a Gold member, and there is no popup to go Gold on your MyRewards page. If you are not logged in to the Rewards site, you may have seen the default page which shows a blank account that has that popup.

    Regarding your Credits, at 5000 or more pending Credits you are automatically scheduled for a deposit. Since you were above this amount, you were scheduled for a deposit and received it in the last deposit cycle on the 24th. Your pending section is the "MyStatement".
    This section of the MyRewards page has a dropdown menu that can sort/filter past Credit events (by default it set to pending events only). You can use this dropdown menu to see a complete history of your Credit and Deposit events, such as this last deposit.
  7. Smwutches Win User

    Not being shown as gold member

    Official support hours are Monday-Friday 9am-5pm PST and because yesterday was a holiday they were not here. They will respond to you here.
  8. Crookztar80 Win User

    Not being shown as gold member

    *update* The page which shows my current rewards status and rewards rebate earned is also showing as me not being a gold member. This is extremely frustrating, as I am wanting to buy a game, but am holding off until I know I will receive the correct rebate.
    I have checked both my bank and Xbox live transaction histories, and my auto renewal occurred and was paid when it was due as normal.
  9. Crookztar80 Win User

    Not being shown as gold member

    My account is STILL being shown as not having gold, and I have STILL not received any response from support and it is almost 3 days since my first post. I have made purchases during this period and I am worried I won't receive the correct rebate. I have
    tried phoning Xbox support, who told me they couldn't help as it is a problem with rewards. But I have received no response after posting AND messaging on here several times.
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Not being shown as having gold

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