Not being given credits for purchases

Discus and support Not being given credits for purchases in XBoX Rewards & Social to solve the problem; hi, I know there is a "shop and earn" rewards program for purchases from windows/Microsoft stores on bing rewards (or Microsoft rewards, whatever it is... Discussion in 'XBoX Rewards & Social' started by DrAmA BeAtZ 91, Oct 26, 2016.

  1. DrAmA BeAtZ 91
    DrAmA BeAtZ 91 Guest

    Not being given credits for purchases


    hi, I know there is a "shop and earn" rewards program for purchases from windows/Microsoft stores on bing rewards (or Microsoft rewards, whatever it is called now). I just purchased the gears of war 4 limited edition xbox one s console from the Microsoft
    store and haven't received any reward points in doing so. Not only did I not get credits from the xbox rewards program, but on my bing rewards account it says earn 1 point per $1 spent in the store. I spent $450 in the store on this console and still haven't received
    any credits. I'm trying to understand how preordering a game from the microsoftstore grants 15000 rewards credits, but a console purchase (which should grant more) gave me nothing.

    :)
     
    DrAmA BeAtZ 91, Oct 26, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Credits not being given

    Hello Hybrid x RaiDz,

    That offer is only for purchases in March. Furthermore, you must opt in to the offer for us to start tracking purchases towards that offer. Since your purchase of Ghost Recon was in February, it was not eligible for this offer (it did award a Games on Demand
    punch). Since you opted in on the 8th, your purchase on the 1st of For Honor did not go toward this offer, but did go towards the Warrior Rewards offer that is currently active.
     
    XBLRewards8, Oct 26, 2016
    #2
  3. Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE Guest
    Credits not being given

    Keep in mind it takes 96 hours for purchases to reflect on the website and you also needed to "activate" that offer prior to making the eligible purchase.

    The reward team will review your account and reply to you here, they work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.
     
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE, Oct 26, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Not being given credits for purchases

    For help with Microsoft Rewards credits, you will need to contact their customer support. That program is completely separate from the Xbox Rewards program.

    The only way to receive Xbox rewards credits for purchasing a console is if you are a 360 user (meaning you've never used One), and upgrading to a One. If that is the case, you should see credits pending about 15 business days after the console shipped.
     
    Smwutches, Oct 26, 2016
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello DrAmA BeAtZ,

    While I cannot speak for the Microsoft Rewards program as this is a support forum for Xbox Live Rewards issues, I can confirm that the Credits for that offer should show as pending 15 business days after the console has been shipped. Since it has not been
    this amount of time, the Credits have not been awarded yet.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Not being given credits for purchases

    Hello DrAmA BeAtZ,

    While I cannot speak for the Microsoft Rewards program as this is a support forum for Xbox Live Rewards issues, I can confirm that the Credits for that offer should show as pending 15 business days after the console has been shipped. Since it has not been
    this amount of time, the Credits have not been awarded yet.
  7. Smwutches Win User

    Not being given credits for purchases

    For help with Microsoft Rewards credits, you will need to contact their customer support. That program is completely separate from the Xbox Rewards program.

    The only way to receive Xbox rewards credits for purchasing a console is if you are a 360 user (meaning you've never used One), and upgrading to a One. If that is the case, you should see credits pending about 15 business days after the console shipped.
  8. XBLRewards8 Win User

    Credits not being given

    Hello Hybrid x RaiDz,

    That offer is only for purchases in March. Furthermore, you must opt in to the offer for us to start tracking purchases towards that offer. Since your purchase of Ghost Recon was in February, it was not eligible for this offer (it did award a Games on Demand
    punch). Since you opted in on the 8th, your purchase on the 1st of For Honor did not go toward this offer, but did go towards the Warrior Rewards offer that is currently active.
  9. Murphs-A47006C9-2185 Win User

    Credits not being given

    Keep in mind it takes 96 hours for purchases to reflect on the website and you also needed to "activate" that offer prior to making the eligible purchase.

    The reward team will review your account and reply to you here, they work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.
  10. XBLRewards8 Win User

    Not being given rewards credits (continued...)

    Hello DrAmA BeAtZ 91,

    Since you reference Microsoft Rewards multiple times in your previous post at (https://forums.xbox.com/en-US/thread/e916fda5-f622-4c62-a384-e9577e965111), we directed
    you to address them for any particular offers that they may have offered. However, we also informed you that Credits from our offer should take up to 15 days to appear. Please note in the future that Microsoft Rewards and Xbox Live Rewards are not associated,
    and we are not fully informed on each others offers. We still cannot assist you with Microsoft Rewards for your purchase from the store ("but on my bing rewards account it says earn 1 point per $1 spent in the store"), as that is not our program.

    I have confirmed that your purchase was not tracked correctly, and will adjust your account to reflect your purchase. You should see the Credits pending by the end of next week, at the latest.
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Not being given credits for purchases

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